Service Delivery Director

2 weeks ago


Singapore ITCONNECTUS PTE. LTD. Full time
Job Description

As a Service Delivery Director, you will oversee the day-to-day operations of the Response Centre, ensuring seamless service delivery to internal and external stakeholders. Key Responsibilities:

  • Monitor and manage SLAs, KPIs, and operational metrics to ensure service quality and performance targets are met or exceeded.
  • Develop and implement service improvement plans to enhance efficiency, reduce downtime, and improve customer satisfaction.


  • Singapore NCS National Council of Social Service Full time

    [What the role is] Support Director in leading division and collaborating with other NCSS divisions to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity. This includes the following: Lead the team to enable delivery of quality and effective services by service providers by...


  • Singapore NCS National Council of Social Service Full time

    [What the role is] Lead the Service Delivery division to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity. This includes: 1. Implementing service strategies and plans; 2. Strengthening the service capacity and capability of the sector; 3. Taking care of the Service Delivery team;...


  • Singapore BNL SERVICES PTE LTD Full time

    **Job Title:** Service Delivery DirectorAbout BNL Services PTE LTDWe take pride in providing top-notch cleaning and maintenance services that exceed our clients' expectations. As a Service Delivery Director, you will oversee the delivery of these services, ensuring that our clients receive consistent high-quality results.Key Responsibilities:Develop and...


  • Singapore Merck Gruppe Full time

    In this critical role as the Service Delivery Director, you will be responsible for managing and optimizing service delivery within the designated region. This includes leading a team of service professionals, ensuring exceptional customer satisfaction, and driving operational efficiency.Your Key Objectives:Achieve targeted revenue goals through maintenance...


  • Singapore Delivery Hero Full time

    About the opportunity We are now searching for an exceptionally motivated and driven leader to join our growing team in Singapore as the Managing Director (MD). If you have demonstrated experience in building and scaling businesses, and are looking for a place where you can gain hands-on experience and create significant impact, we would like to hear from...


  • Singapore American Express Full time

    Director - Service Delivery **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and...

  • parcel delivery

    2 weeks ago


    Singapore FORWARD EXPRESS DELIVERY Full time

    Roles & ResponsibilitiesPARCEL DELIVERY DRIVERS REQUIREDWORK WITH OUR COMPANY TO DELIVER PARCELS TO DIFFERENT AREAS AROUND SINGAPORE.HARDWORKING VALID DRIVING LICENSE HAVE A SMART PHONE ABLE TO SPEAK BASIC ENGLISH SINGAPOREAN ONLY WEST AREA HAVE VANAPPLICANTS INTEREST PLEASE CONTACT 8651 9966 VIA WHATSAPPTell employers what skills you haveCustomer...


  • Singapore This is an IT support group Full time

    This IT support group is looking for a seasoned Service Delivery Director to oversee performance monitoring, budgeting, and payment for outsourced services.About the RoleMonitor and prepare dashboards/reports of performance metrics.Ensure alignment with contractual requirements and maintain service partner capacity at optimal levels.Perform budget...


  • Singapore Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Singapore Dow Jones Full time

    The Risk & Research Services team provides bespoke solutions for organizations who seek to understand the risk of doing business with entities and individuals. Risk & Research Services comprises three global teams, Due Diligence, Managed Services and Content Curation. The Due Diligence team researches specific individuals and/or entities upon client demand...


  • Singapore RANDSTAD PTE. LIMITED Full time

    Roles & Responsibilities* good pay & benefits* opportunity to delivery & manage modern application technology & AI projects* central work location* perm and stable work environmentabout the companyOur client is a global MNC companyabout the jobThe Service Delivery Director will oversee the delivery of application development services, focusing on AI-powered...


  • Singapore RANDSTAD PTE. LIMITED Full time

    Roles & Responsibilities* good pay & benefits* opportunity to delivery & manage modern application technology & AI projects* central work location* perm and stable work environmentabout the companyOur client is a global MNC companyabout the jobThe Service Delivery Director will oversee the delivery of application development services, focusing on AI-powered...


  • Singapore ITCONNECTUS PTE. LTD. Full time

    Roles & ResponsibilitiesSummary:The Service Delivery Director is a key leadership role responsible for overseeing the successful delivery of application maintenance, cloud, and on-premises infrastructure services to a diverse portfolio of public and private sector clients. This role demands a strong understanding of ITIL practices, a deep technical...

  • Customer Service

    1 week ago


    Singapore L D S DELIVERY SERVICE Full time

    1 year exp **Roles & Responsibilities** **1) Customer Service** - Liaise with customers and the operation team. - communicate and arrange the jobs orders. - Upkeep and perform system regularly. **2) Administration** - computer literate. - Prepare debtors listing and send reminders for late payment. - Perform ad-hoc duties assigned by Supervisor. -...


  • Singapore NCS PTE. LTD. Full time

    Roles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....


  • Singapore ALWAYSHIRED PTE. LTD. Full time

    Job SummaryWe are seeking a highly motivated and experienced Healthcare Service Delivery Director to join our senior management team. As a key member of our team, you will be responsible for developing and implementing strategies to improve the quality of our care services.The successful candidate will have a strong understanding of the healthcare industry,...


  • Singapore Rapsys Technologies Full time

    **Summary**: **Responsibilities**: - **Service Delivery Management**: - Ensure services are delivered in accordance with contractual obligations, meeting or exceeding service level agreements (SLAs). - Develop and implement service delivery strategies, processes, and procedures to optimize efficiency and effectiveness. - Oversee incident, problem, and...

  • Delivery Driver

    1 week ago


    Singapore ALI DELIVERY SERVICES PTE. LTD. Full time

    **Delivery Driver Job Description Template** We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order...


  • Singapore YORK HOTEL (PRIVATE) LIMITED Full time

    Key Performance IndicatorsAs the Service Delivery Director, your primary responsibility will be to develop and implement strategies to improve guest satisfaction and profitability of food and beverage operations. Your key performance indicators will include:- Guest satisfaction scores- Revenue growth in food and beverage operations- Employee engagement and...


  • Singapore Mastercard Transpay Full time

    Mastercard Transpay SingaporePosted 1 hour ago Permanent Competitive **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...