Service Delivery Director

2 weeks ago


Singapore IT CONSULTANCY & SERVICES PTE LTD Full time
Roles & Responsibilities

Requirement

  • Bachelor Degree in Computer Science, Information Technology, or a related field
  • 10+ years of progressive experience in IT service delivery, with at least 5+ years in a leadership role.
  • Experience managing large IT environments.
  • Experience with ITIL framework and best practices, ITIL Foundation Certification

Responsibilities

Service Delivery Management:

  • Lead and manage the service delivery teams responsible for application maintenance, cloud (public, private, hybrid), and on-premises infrastructure services.
  • Ensure services are delivered in accordance with contractual obligations, meeting or exceeding service level agreements (SLAs).
  • Develop and implement service delivery strategies, processes, and procedures to optimize efficiency and effectiveness.
  • Oversee incident, problem, and change management processes, ensuring timely resolution and minimal disruption to clients.
  • Conduct regular service reviews with clients to assess performance, identify areas for improvement, and foster strong relationships.

Team Leadership:

  • Build, mentor, and motivate high-performing service delivery teams.
  • Provide guidance, coaching, and development opportunities to team members.

Technical Expertise:

  • Maintain a strong understanding of industry best practices and emerging technologies in application maintenance, cloud computing, and on-premises infrastructure.
  • Provide technical guidance and oversight to ensure solutions are robust, scalable, and secure.

Client Relationship Management:

  • Build and maintain strong relationships with key client stakeholders.
  • Serve as a trusted advisor, providing strategic guidance and recommendations on technology solutions.

Financial Management:

  • Contribute to the development and management of service delivery budgets.
  • Monitor and control costs, identifying opportunities for optimization.
  • Track and report on key performance indicators (KPIs) related to service delivery.

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Tell employers what skills you have

Coaching
Management Skills
Budgets
Leadership
Change Management
Financial Management
Cloud Computing
Interpersonal Skills
Relationship Management
Information Technology
Technology Solutions
Program Management
Project Management
Team Leadership
PMP
Communication Skills
Presentation Skills
ITIL
Delivery Management
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