Executive Floor Ambassador

Job Overview:

The Guest Service Executive plays a vital role in ensuring the satisfaction of Executive Floor Guests throughout their stay at the hotel.

Responsibilities include creating memorable experiences for guests, responding to enquiries, advising and delivering information when requested.

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• Key Responsibilities:">

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• Assist in providing exceptional guest experiences.">

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• Serve as the main point of contact for Executive Lounge and VIP guests, ensuring hotel departments are fully briefed on Guests requirements.">

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• Deliver high-quality and brand service standards to consistently meet and exceed Executive Floor and VIP guests' expectations.">

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• Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.">

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• Attend daily briefings, shift handovers, meetings, and read the logbook on a daily basis.">

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• Provide food and beverage services to Executive Floor guests, assist in the daily check-in and check-out, and the Executive Floor lounge operation.">

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• Ensure that the Executive Floor equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy, and organized way.">

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• Manage the queue at the front desk and assist with arrivals and departures at the front desk when required.">

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• Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.">

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• Ensure that F&B setups during various offerings are maintained and coordinated to agreed standards with Chef.">

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• Welcome Executive Floor Guests on arrival and assist them during their stay, efficiently answering enquiries and any complaints.">

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• Maintain the required level of inventory on F&B items and Guest amenities.">

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• Demonstrate knowledge of external locations, attractions, and landmarks in the vicinity.">

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• Project a professional image and manner with an emphasis on hospitality and Guest service.">

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• Actively participate in training where and when required, attend formal training sessions, and on-the-job trainings to ensure standards and develop skills and abilities.">

Requirements:

To be successful in this role, you should possess the following qualifications and skills:

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• At least 2 years of previous experience in the luxury hotel, leisure, or retail sector, or has Front Office experience.">

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• Familiarity with luxury food & beverage sequence of service.">

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• Calm, efficient, resourceful, and organized.">

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• Excellent personal presentation and communication skills.">

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• A passion for delivering exceptional levels of Guest service.">

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• Ability to listen and respond to demanding Guest needs.">

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• Accountable and resilient.">

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• Ability to work under pressure.">

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• Flexibility to respond to a range of different work situations.">

Benefits:

We offer our Team Members the opportunity to grow and develop in a dynamic and fast-paced environment. As a Hilton Team Member, you will have access to comprehensive training programs and career development opportunities to help you achieve your goals.

Our Team Members enjoy competitive salaries, bonus opportunities, and comprehensive benefits packages, including medical and dental coverage, paid time off, and retirement savings plans.

At Hilton, we believe in recognizing and rewarding our Team Members for their contributions to our success. We offer a range of recognition and reward programs to help motivate and engage our team members.

What We Offer:

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value.

We are dedicated to continuing our tradition of providing exceptional Guest experiences across our global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

Join Us:

If you are passionate about delivering exceptional levels of Guest service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role today

As a Hilton Team Member, you will have the opportunity to work in a dynamic and fast-paced environment, collaborate with talented colleagues, and contribute to the success of one of the world's most recognized hospitality brands.

Apply now and take the first step towards an exciting and fulfilling career with Hilton