Operations Manager

2 months ago


Singapur, Singapore Baker's Brew Full time
Job Summary:

The Operations Executive plays a pivotal role in ensuring the smooth operation of our confectionary F&B business. This individual is responsible for overseeing the day-to-day processes, including order fulfillment, logistics coordination, warehouse management, driver management, and procurement. The successful candidate will maintain optimal efficiency and customer satisfaction across the supply chain, from procurement to delivery.

Key Responsibilities:Order Fulfillment & Inventory Management:
  • Oversee the complete order fulfillment process, ensuring timely and accurate delivery of products.
  • Manage stock levels, ensuring inventory accuracy through regular audits and stocktakes.
  • Coordinate with production teams to meet demand forecasts and ensure product availability.
Logistics & Delivery Coordination:
  • Schedule and manage the dispatch of orders, optimizing routes for drivers and delivery teams.
  • Supervise and coordinate the activities of drivers to ensure timely deliveries.
  • Troubleshoot any delivery issues, including delays or customer complaints, to ensure customer satisfaction.
Warehouse Management:
  • Oversee day-to-day warehouse operations, ensuring organized storage, picking, and packing of products.
  • Maintain a safe, clean, and efficient warehouse environment, adhering to health and safety standards.
  • Implement processes for efficient stock rotation (FIFO/LIFO) and manage warehouse space effectively.
Procurement & Supplier Management:
  • Source and procure raw materials and packaging supplies, maintaining good relationships with suppliers.
  • Negotiate favorable terms with vendors, ensuring cost-effectiveness without compromising on quality.
  • Monitor supply levels, placing orders as necessary to avoid shortages or overstocking.
Fleet & Driver Management:
  • Manage a team of drivers, ensuring they are well-equipped and informed for deliveries.
  • Maintain the fleet of delivery vehicles, scheduling regular maintenance and repairs to minimize downtime.
  • Implement driver performance tracking and optimization programs to improve delivery efficiency.
Reporting & Process Improvement:
  • Track and analyze key operational metrics (e.g., order accuracy, delivery times, inventory levels).
  • Identify bottlenecks and inefficiencies within the logistics and order fulfillment process, proposing solutions to streamline operations.
  • Implement best practices and continuously improve operational processes to enhance productivity.
Additional Responsibilities:
  • Coordinate with the sales, customer service, and production teams to ensure seamless communication and operational alignment.
  • Assist in special projects, such as product launches or promotional campaigns, from an operational perspective.
  • Ensure compliance with food safety regulations and industry standards.

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