Reservations Operations Manager
7 days ago
Job Description
">This role reports to the Guest Support Manager and is responsible for interacting with all customers (internal and external) in a friendly, helpful and expedient manner. Key duties include ensuring timely responses to guest requests, handling daily trace/follow-up reports, and assisting the Guest Support Manager and Revenue Manager in achieving revenue targets.
Duties and Responsibilities:
- Provide exceptional customer service, responding to all guest requests within 24 hours of receipt.
- Ensure daily trace/follow-up reports are handled according to requirements, maintaining accurate records.
- Support the Guest Support Manager and Revenue Manager in setting and achieving revenue targets, contributing to the hotel's financial success.
- Develop and implement effective processes for call handling, customer inquiries, product descriptions, and closing sales, maximizing revenue opportunities.
- Apply and ensure proper selling and up-selling techniques to generate maximum revenue for the hotel.
- Assist the Guest Support Manager in providing training on reservations operations to the Guest Support and Front Office teams, promoting accuracy and revenue growth.
Requirements:
- Minimum Diploma in Hotel Management, Business Administration, or relevant discipline.
- At least 2 years of experience in a similar capacity, demonstrating expertise in reservations operations.
- Basic knowledge of OPMS and related systems, as well as proficiency in Microsoft Office.
- Excellent interpersonal and communication skills, with the ability to work effectively in a team environment.
Estimated Salary: SGD $40,000 - $60,000 per annum
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