Reservations Operations Manager

16 hours ago

Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

Worldwide Hotels Management (V) Pte. Ltd. is seeking a highly skilled Reservations Operations Manager to join our team. As a key member of the Front Office department, you will be responsible for overseeing the smooth operation of reservations and ensuring that all bookings are accurately entered into our computer systems in accordance with Accor standards.

The ideal candidate will have a minimum NITEC qualification and at least 1-2 years of supervisory experience in a hospitality or travel industry setting. They should possess excellent communication skills, both written and verbal, as well as the ability to multitask and prioritize tasks effectively.

This role offers a competitive salary of SGD $45,000 - $60,000 per annum, depending on experience, plus additional benefits such as comprehensive training, opportunities for career growth, and a dynamic work environment.

Job Description:
  • Roles & Responsibilities:
    • Assist in answering, confirming, and ensuring all bookings are accurately entered into the computer system based on Accor standards
    • Ensure filing of reservations correspondence are done systematically by the agents
    • Train team members in accordance to Accor's standards (Data Entry / Profile maintenance) and familiarize them with different booking platforms of Accor
    • Understand Accor Live Limitless program and execute bookings via members' points and answer enquiries on membership redemption for bookings
    • Inform Front Office Manager, Director of Revenue, and Director of Operations on all matters pertaining to no shows and Hotel's reservations
    • Highlight unusual statistics discrepancies
    • Complete +3 and +1 arrival checks daily, ensuring rates, dates, mode of payment, comments, etc. are updated accurately based on correspondence from TA/Sales/OTA/Siteminder
    • Charge all pre-payment required reservations on a daily basis unless special billing instruction (TAs/OTAs)
    • Check OTA extranets daily to ensure all reservations are interfaced and synced to PMS, especially for on-day arrivals
    • Clear emails timely, particularly feedback follow-ups or escalated to relevant parties
    • Follow up with Agents on traces left by FO Team
    • Follow up with Invoices and Group Rooming list with Sales Team
    • Work closely with Sales department on group reservations and critical booking dates
    • Work closely with Sales Managers on special requests or follow-ups required for Corporate / FIT bookings
    • Ensure groups have full payment received prior to arrival if not a validated credit facility has been set up
    • Politely decline on closed out dates and offer alternative dates
    • Maintain rooms availability for sale and changes in hotel room rates
    • Communicate with Operational Departments for potential overbooking periods
    • Work with Housekeeping and Engineering on preventive maintenance schedule
    • Work with Front Office on Upselling goals achievement
    • Strive to achieve ADR & Occupancy goals set by Director of Revenue and General Manager
    • Maintain an organized electronic mailbox, ensuring information is communicated clearly to one another in the team
    • Review and keep correspondences in shared drive for Front Office team's print out and verification when required
    • Perform any other duties directed by Management

Requirements:

  • Attained minimum NITEC or higher qualification
  • At least 1-2 years of supervisory/management role prior
  • Preferably have working experiences in the hospitality or travel industry
  • Possess good written and verbal communication skills
  • Able to multi-task and time-management, with the ability to prioritize tasks
  • Knowledge of using Opera Cloud PMS will be an added advantage
About Us:

Worldwide Hotels Management (V) Pte. Ltd. is a leading hospitality company that operates a chain of hotels worldwide. We are committed to providing exceptional service to our guests and strive to create a positive work environment for our employees.

  • Reservations Coordinator

    3 days ago

    Singapore A OPERATIONS PTE. LTD. Full time

    About the RoleWe are seeking a skilled Reservations Agent to join our team at A OPERATIONS PTE. LTD. as a key member of our front desk operations. This role will be responsible for effectively managing guest and customer inquiries, maximizing revenue opportunities through efficient reservations, and delivering exceptional customer...

  • Hospitality Reservation Coordinator

    7 days ago

    Singapore A OPERATIONS PTE. LTD. Full time

    A OPERATIONS PTE. LTD. is seeking a highly skilled Hospitality Reservation Coordinator to join our team. In this role, you will be responsible for efficiently managing guest and customer inquiries, maximizing revenue opportunities through making reservations, and ensuring exceptional customer service standards.Job PurposeThe ideal candidate will possess...

  • Hotel Reservation Coordinator

    16 hours ago

    Singapore A OPERATIONS PTE. LTD. Full time

    About A OPERATIONS PTE. LTD.A OPERATIONS PTE. LTD. is a leading multinational lifestyle hospitality group with a wide portfolio encompassing hotels, restaurants, and beach clubs. Our mission is to deliver authentic and diverse hospitality experiences that bring people together worldwide.Job SummaryWe are seeking an experienced Reservation Agent to join our...

  • Reservation Agent

    7 days ago

    Singapore A.SUNSET OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob PurposeSunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality...

  • Hospitality Reservations Coordinator

    5 days ago

    Singapore A OPERATIONS PTE. LTD. Full time

    Job OverviewA OPERATIONS PTE. LTD. is seeking a skilled Hospitality Reservations Coordinator to join our team.

  • Reservations and Operations Manager

    5 days ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Job OverviewWe are seeking a skilled and experienced Reservations and Operations Manager to join our team at Worldwide Hotels Management (V) PTE. LTD.

  • Reservations Operations Manager

    5 days ago

    Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    We are seeking a skilled Reservations Operations Manager to join our team at LAGUNA HOTEL HOLDINGS PTE. LTD.Job DescriptionThis role will report to the Guest Support Manager and be responsible for ensuring that all guest requests are replied to within 24 hours of receipt. Daily trace/follow up reports must be handled according to requirements.Duties and...

  • Reservation Manager

    7 days ago

    Singapore RAFFLES SENTOSA SINGAPORE Full time

    Roles & ResponsibilitiesJOB SUMMARYReporting to the Cluster Director of Revenue Management, the Reservations Manager is responsible for overseeing the day-to-day operations of the Reservations office, contributing to a seamless and delightful experience for our guests. He/She is also responsible for handling all general enquiries of the Hotel.What you will...

  • Reservations Operations Manager

    7 days ago

    Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    Job Description">This role reports to the Guest Support Manager and is responsible for interacting with all customers (internal and external) in a friendly, helpful and expedient manner. Key duties include ensuring timely responses to guest requests, handling daily trace/follow-up reports, and assisting the Guest Support Manager and Revenue Manager in...

  • Reservations Manager

    3 days ago

    Singapore HOTEL ROYAL LIMITED Full time

    Job SummaryWe are seeking a highly skilled Reservations Officer/Executive to join our team at HOTEL ROYAL LIMITED. This role will be responsible for planning, coordinating, and controlling room reservation operations in the hotel.

  • Reservations manager

    3 weeks ago

    Singapore Accor Hotels Full time

    Company Description Novotel Sydney Darling Square is seeking an experienced and dedicated Reservations Manager to join our team on a Full Time basis. Novotel Sydney Darling Square is conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts. It is the perfect location for guests whether they’re travelling for business,...

  • Reservations Manager

    1 month ago

    Singapore Capella Hotels and Resorts Full time

    Job SummaryThe Reservations Manager will be responsible for delivering exceptional customer service to guests throughout the reservation process. Working closely with the Manager, Capella Connects, and the Front Desk team, the successful candidate will strive to meet departmental standards, service levels, and revenue goals.Main ResponsibilitiesManage room...

  • Reservations Manager

    16 hours ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    Job OverviewThe Singapore Resort & Spa seeks a skilled Reservations Executive to join our team. As a key member of the reservations department, you will play a crucial role in ensuring seamless guest experiences and maximizing hotel revenue.Salary Range: SGD 45,000 - 60,000 per annum, depending on experience.Key Responsibilities:Monitor daily reservation...

  • Reservations Operations Manager

    3 weeks ago

    Singapore Ascott International Management Pte Ltd Full time

    **Company Overview**Ascott International Management Pte Ltd is a renowned hospitality company that operates a portfolio of luxury serviced residences and hotels worldwide. Our commitment to delivering exceptional guest experiences has earned us a reputation as a leader in the industry.**Salary**We offer an attractive salary package, estimated to be around...

  • Cluster Reservations Manager

    3 days ago

    Singapore JEN SINGAPORE TANGLIN BY SHANGRI-LA Full time

    Roles & ResponsibilitiesJob Highlights Career Development and Opportunities Duty Meals, Birthday Leave & Flexible benefits Complimentary Room Nights & Discounted Room RatesWe are looking for a Cluster Reservations ManagerThe Cluster Reservations Manager is responsible for managing the reservations process and operation in the property, by coaching and...

  • Hospitality Operations Manager

    16 hours ago

    Singapore JEN SINGAPORE TANGLIN BY SHANGRI-LA Full time

    Job Description:We are seeking a skilled Hospitality Operations Manager to lead our Cluster Reservations team at JEN Singapore Tanglin by Shangri-La. This is an exciting opportunity for a seasoned professional to drive revenue growth, enhance guest satisfaction, and optimize operational efficiency.About the Role:This senior role will oversee the reservations...

  • Reservations Coordinator for Hotel Operations

    16 hours ago

    Singapore HOTEL ROYAL LIMITED Full time

    Job OverviewWe are seeking an experienced Reservations Officer/Executive to join our team at HOTEL ROYAL LIMITED. The successful candidate will be responsible for planning, coordinating and controlling room reservation operations in the hotel.Key ResponsibilitiesCollaborate with the Reservation Manager to optimize room reservations and ensure seamless guest...

  • Hotel Reservation and Operations Coordinator

    5 days ago

    Singapore CAPELLA HOTEL, SINGAPORE Full time

    Overview of the RoleThe Hotel Reservation and Operations Coordinator is a crucial position at Capella Hotel, Singapore, responsible for handling reservations enquiries and communications from guests, travel agents, and referral networks.This role involves providing exceptional customer service, answering questions regarding hotel facilities and services,...

  • Dining Reservations Operations Manager

    3 weeks ago

    Singapore Four Seasons Hotels and Resorts Full time

    About Four SeasonsAt Four Seasons, we are a collective of individuals who strive for excellence in creating exceptional guest experiences. Our world-class employee experience and company culture enable us to deliver luxury with genuine heart.We believe in treating everyone we meet the way we would want to be treated ourselves, whether it's our guests,...

  • Executive, reservation

    1 month ago

    Singapore CapitaLand Full time

    Job Description Manage reservation requests- Monitor team to ensure that information provided to guests are accurate and updated.- Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay.- Resolve escalated guests' concerns and feedback relating to reservation requests.- Monitor guest satisfaction...