Reservations Operations Manager

5 days ago


Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

We are seeking a skilled Reservations Operations Manager to join our team at LAGUNA HOTEL HOLDINGS PTE. LTD.

Job Description

This role will report to the Guest Support Manager and be responsible for ensuring that all guest requests are replied to within 24 hours of receipt. Daily trace/follow up reports must be handled according to requirements.

Duties and Responsibilities:
  • Support the Guest Support Manager in achieving set revenue targets.
  • Develop an effective process for call handling, customer enquiries, product descriptions, and closing sales.
  • Exercises selling and up-selling techniques to maximize revenue.
  • Assist in providing training to the Guest Support and Front Office teams on reservations operations.

JOB REQUIREMENT

Minimum Requirements:
  • Diploma in hotel management, Business Administration or relevant discipline.
  • Minimum 2 years relevant experience in a similar capacity.
  • Basic knowledge in using OPMS and related systems.
  • Proficient in Microsoft office.
  • Good interpersonal and communications skills.

The estimated salary for this role is SGD $50,000 - SGD $70,000 per annum, depending on qualifications and experience. This position offers a competitive salary and opportunities for career growth.



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