Hospitality Operations Manager

18 hours ago


Singapore JEN SINGAPORE TANGLIN BY SHANGRI-LA Full time
Job Description:

We are seeking a skilled Hospitality Operations Manager to lead our Cluster Reservations team at JEN Singapore Tanglin by Shangri-La. This is an exciting opportunity for a seasoned professional to drive revenue growth, enhance guest satisfaction, and optimize operational efficiency.

About the Role:

This senior role will oversee the reservations process, ensuring seamless guest experiences and financial targets are met. As a key member of our management team, you will be responsible for coaching and motivating the reservations team to adhere to property policies and procedures, while fostering internal sales and upselling initiatives.

Key Responsibilities:

• Develop and implement effective strategies to increase room occupancy and revenue
• Collaborate with the Revenue Optimization team to drive pricing and inventory decisions
• Ensure all related systems are correctly configured, validated, and compliant with SOPs
• Maintain best practice standards to achieve customer satisfaction, optimal profitability, and room occupancy
• Control and analyze department costs to ensure performance is within budget
• Conduct recruitment and training for the reservations team

About You:

We are looking for someone who possesses a strong background in hospitality operations, ideally with a Diploma or Bachelor's degree in Hotel Management or a related field. Your experience in the hospitality industry should include similar capacity roles, and you should demonstrate exceptional leadership qualities, flexibility, and adaptability to changes. Additionally, you should possess excellent written and verbal communication skills.

The ideal candidate should have a minimum of three years' experience in hospitality operations with similar responsibilities. Salary Range: SGD $80,000 - SGD 120,000 per annum depending on experience. If you are passionate about driving business results and delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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