Enhancing Customer Engagement through Data-Driven Solutions

1 week ago

Singapore beBeeTechnical Full time $50,000 - $70,000

Job Title: CRM Support Specialist

This is a one-year contract role that focuses on providing technical support for our Customer Relationship Management (CRM) system.


Key Responsibilities:
  • System Configuration and Management: Assist in maintaining and customizing the Slate database, including designing and updating application forms, automations, and portals for applicants and staff to ensure a seamless user experience.
  • Support for CRM & Other Technologies: Support CRM and related technological systems as needed, including helping with configuration, troubleshooting, and system implementation after the initial Slate setup.
  • Data Management: Support data imports, exports, cleansing, and ensure smooth integration with campus systems such as the Student Information System (SIS) and payment gateway.
  • Reporting and Analytics: Help develop queries, dashboards, and scheduled reports to provide insights for decision-making and monitor key performance metrics.
  • Communications and Events: Assist in managing multi-channel communications, creating personalized templates, and coordinating event messaging and scheduling.
  • User Support and Collaboration: Work with stakeholders to understand their needs, translate requirements into technical solutions, support user training, develop documentation, and troubleshoot technical issues—serving as the primary support contact with Technolutions.
Required Skills and Qualifications:
  • Degree in Information Technology, Computer Science, Business, or related fields.
  • Minimum 0 to 2 years of relevant experience.
  • Basic understanding of Slate modules such as Applications, Reader, Deliver, Portals, Rules, and Querying (training will be provided if needed).
  • Ability to manage data imports/exports, ensure data quality, and support system integrations.
  • Basic knowledge of HTML, CSS, relational databases, or a keen interest in developing these skills.
  • Entry level candidates are welcome to apply.

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