Membership Operations Coordinator

4 days ago

Singapore beBeeMembership Full time $60,000 - $80,000

Are you looking for a challenging and dynamic role in Membership Operations?

About the Role
  • Oversee daily Membership Operations, ensuring seamless execution of tasks.
  • Cover Membership operations as MEC IC when necessary, due to manpower shortages.
  • Develop and manage monthly rosters, guaranteeing adequate manpower deployment during peak periods.
  • Recruit part-time/contract staff for peak days and periods, including interns.
  • Support Membership FT/Contract staff performance appraisals.
  • Assist with HR-related matters for the operations team.
  • Conduct refresher training sessions for new and existing staff periodically.
  • Act as the first verifier for online refund requests.
  • Maintain and update Membership Operation SOPs, recommending changes as needed.
  • Investigate member/guest feedback received onsite and online related to Membership Operations and staff service delivery.
  • Communicate new membership initiatives and promotions to the Membership Operations team through administrative instructions or emails.
  • Handle onsite requests/enquiries (e.g., extension of caretaker vouchers, conversion to annual memberships).
  • Generate ideas to enhance member or guest experiences at Membership & Experiences centres.
  • Prepare monthly OT records for checking and update Overtime records in AAS for approval.
  • Submit Return/Void & Service Recovery Reports monthly and quarterly for review.
  • Prepare monthly Feedback reports for review.
Requirements
  • Degree in Marketing, Communications, Business, or equivalent.
  • Preferably 4-5 years of relevant experience in the service/tourism and/or integrated resorts industry.
  • Excellent communication and written skills.
  • Dynamic team player with a positive attitude.
  • Self-motivated, resourceful, customer-oriented, and meticulous.
  • Customer service/Guest experience/Contact centre advantageous.
  • Thrives in fast-paced environments, able to multi-task and meet tight deadlines.
  • Proficient in Microsoft Office applications, Galaxy, and CRM+ system.
  • Will travel to different locations.
  • Able to work on weekdays, weekends, and public holidays.

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