
Senior Membership Coordinator
13 hours ago
We are seeking a Senior Executive/Executive, Membership to join our team.
The successful candidate will be responsible for performing day-to-day operations of Membership and Guest Services duties.
This includes attending to general enquiries and guest feedback, and processing of membership related transactions.
The role requires strong communication and customer service skills.
Relevant experience from the hospitality or service industry is essential.
The ideal candidate will possess a Diploma in Business or Marketing with proficiency in Microsoft Office applications.
They must be able to work rotating shifts, including weekends and public holidays.
The Senior Executive/Executive, Membership will work closely with other front-of-house functions to ensure that location-based membership services are operating effectively and efficiently.
Maintaining confidentiality and data accuracy, and ensuring compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards is crucial for this role.
Key Responsibilities:- Attend to general enquiries and guest feedback
- Process membership related transactions
- Work rotating shifts, including weekends and public holidays
- Diploma in Business or Marketing
- Proficiency in Microsoft Office applications
- Strong communication and customer service skills
The Senior Executive/Executive, Membership will work in a fast-paced environment with high levels of customer interaction.
They must be able to maintain confidentiality and handle sensitive information with discretion.
Regular training and development opportunities will be provided to support their career growth.
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