Senior Executive, Membership Operations

6 days ago


Singapore Mandai Wildlife Reserve Full time

_Advertised on: 18 Dec 2024_

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

**Main duties and responsibilities**:
To assist in managing day to day Membership Operations for SZ MEC, BP MEC and future RFP MEC, including weekends and public holidays.

- To perform IC duty as per roster plan.

- Roster Planning together with the senior officers.


- To ensure membership forms, cards and stationeries are sufficient for daily operations.

- To manage queries and requests onsite and online from members/ guests.

- To constantly remind officers on all new membership initiatives and promotions for membership.

- To assist in conducting of onsite and online UAT for new PLUs.

- To work with Officer(s) and Senior Officer(s) and take charge of respective role being assigned to and check in from time to time on the other roles.

- To ensure practice of Membership SOPs are always adhered.

- To assist and raise refund requests (for online and onsite transactions), if any.

- To assist in preparing and compiling of reports together with the senior officers to support where required.

- To assist AM in calling and conducting bi-weekly meetings with the team.

- To assist in training new staff on membership product knowledge and systems.

- Any other duties as reflected in job descriptions issued.
- **Job Requirements**:
Minimum Diploma in Hospitality & Tourism or Higher NITEC/ NITEC

- Minimum 2 years of relevant experience in hospitality service/tourism industry

- Prior customer service/guest experience/contact centre experiences would be a plus

- Able to work on weekends and public holidays
- Good communication and writing skills
- Experiences using Microsoft Office, Galaxy, CRM+, Onestore would be a plus
Specialization**
**Park Operations
Type of Employment**
**Permanent
Minimum Experience**
**2
Work Location**
**Corporate Office



  • Singapore Mandai Wildlife Group Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an...

  • Membership Relations

    8 hours ago


    Singapore A membership club in the east Full time

    1. Lead, motivate and provide direction to the Front Office, Membership Relations & Sales teams, and ensure that teams maintain operation standards, maximize efficiency and ensure high level of member satisfaction. 3. Effective management of all membership appeals and transactions in accordance with Club Constitution and Bye-laws. 4. Assist in Constitution...


  • Singapore Singapore Academy of Law Full time

    PAME is looking for Senior Executive, Membership & Operations to deliver professional servicing to potential and existing members; maintain data accuracy and completeness of membership records; work with parties on CRM health checks including fixing of system bugs; and support the planning and co-ordination of PAME’s member events and engagement...

  • Head of CRM

    2 weeks ago


    Singapore Page Executive Full time

    Renowned Hospitality Player - Business Expansion Mode **About Our Client**: Our client is a renowned hospitality company with strong global reputation in the market. As the market has opened up, the projected business growth is substantial and hence they are looking for a seasoned strategist that is strong in membership management and development across...


  • Singapore NTUC Club Full time

    Executive/Senior Officer, Membership (My Golf Kaki) Be among the first 25 applicants Expand the My Golf Kaki (MGK) membership base, including new memberships, retention, and managing attrition Identify potential recruitment channels and manage relationships with MGK recruitment partners Perform various membership management tasks, such as data entry, record...


  • Singapore beBeeMembership Full time

    Reimagining Membership Operations for SuccessJob SummaryThis is an exciting opportunity to join a dynamic team and play a key role in managing membership operations.The ideal candidate will be responsible for ensuring seamless day-to-day membership operations, including weekend and public holiday coverage.Key duties include roster planning with senior...

  • Membership Executive

    2 weeks ago


    Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

    **Membership Executive** - Prepare membership package for new members - Perform backend membership processes, data maintenance and update members’ particulars in the database, ensure memberships are processed with a high degree of accuracy - Invoicing and tracking of membership subscription - Assist with renewal notification to members - Assist with...


  • Singapore Singapore Business Federation Full time

    The role will help in managing the operational aspects of SBF's membership operations and services, supporting SBF's goals to grow our membership base and working with other divisions in SBF to deliver value to members. The ideal candidate will bring a strong background in operations, be adept in systems and process optimisation and have exposure to event...


  • Singapore Singapore Human Resources Institute (SHRI) Full time

    **Overview - **Reporting to the Senior Manager, the Events Executive is responsible for completing end-to-end project management for in-person and online events for SHRI. The role includes budget management, event planning and coordination with various parties. The executive will act as the direct liaison with internal and external client...


  • Singapore Academy of Medicine Full time

    **Responsibilities** - Support plans initiated by the Membership Standing Committee and the Council; - Execute events related to membership outreach programmes, members engagement, Induction Comitia etc.; - Oversee and maintain members’ information in the Membership Management System; - Oversee and organize membership package for new members; - Sending...