Senior Technical Support Professional

2 weeks ago

Singapore beBeeTechnical Full time $60,000 - $80,000

Job Title: IT Support Specialist

Company Overview: Our client is a professional services company with offices globally in Europe and APAC.

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  • Being the first point of contact for all IT-related support for the firm
  • Proactive management of inbound and in-progress work, including timely internal escalation, and early flagging of any issues or problems
  • Providing remote and desk-side technical support for computer applications and hardware - not limited to, but including: Microsoft Office 365, Microsoft Teams, Zoom, Windows 10
  • Using the IT Service Management Tool (ServiceNow) to provide appropriate troubleshooting tracking log
Requirements:
  • Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops, and mobiles
  • A minimum of 6 months' IT help desk support experience within a professional service
  • Experience of core Microsoft Office 365 products - Word, Excel, PowerPoint, Outlook and Teams
  • General understanding of legal software is advantageous
  • Audio/Video conference knowledge desirable
  • ITIL Foundation qualification desirable
  • Candidate-focused with a flexible attitude
  • Excellent communication skills
What You Need To Do Now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV for a private discussion.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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