
Frontline Customer Support Specialist
3 days ago
Job Title:
">Service Ambassador
">The Service Ambassador plays a crucial role in ensuring the smooth operation of our 24/7 flight schedules. As a service ambassador, you will be responsible for providing quality customer services and handling issues related to flight operations and automated check-in systems.
">Duties and Responsibilities
">- Verify passengers' identities at the gates
- Process customer documentation
- Provide support to special needs customers
- Handle customer issues regarding irregular flight operations
- Uphold safety and/or security standards
Requirements
">- Minimum GCE 5 "N" levels and above
- Customer service experience preferred
As a Service Ambassador, you will have excellent communication skills, the ability to work in shifts, and physical strength for lifting baggage. You will be required to act professionally when responding to complaints and provide exceptional service to all customers.
">Key Skills
">- Microsoft Office
- Microsoft Excel
- Good Communication Skills
- Team Player
- Customer Service
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