
Frontline Support Specialist
4 days ago
We are seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for managing incoming calls, inquiries, and case information.
You will work closely with our frontline staff and internal stakeholders to ensure seamless communication and resolution of customer issues.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to provide exceptional customer service in a fast-paced environment.
Key Responsibilities:
- Manage incoming calls, inquiries, and record case information
- Assist service hall bookings and administration
- Generate and disseminate cases and enquiries from incoming calls to frontline staff and internal stakeholders
- Handles complaints, provide appropriate solutions and alternatives
- Keep records of customer interactions, process, documentation, and update customer's cases
- Support frontline staff on administrative duties
- Work closely with Finance and Operations Team
- Follow communication procedures, guidelines, and policies
- Assist in ad-hoc administrative duties
- Case Management - corresponding with families, corporates, and stakeholders
- Assist with administration and documentation for all repatriation cases
- Diploma holder with a minimum of 2 years of customer service experience
- Possesses IT knowledge
- Able to do shift work, and work on Public Holidays and Overtime
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