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Customer Service Representative

2 months ago

Singapore CASA CONCETTO PTE. LTD. Full time
About Casa Concetto

Casa Concetto Pte. Ltd. is a leading provider of high-end furniture solutions, dedicated to delivering exceptional customer experiences and building lasting relationships with our clients.

Job Summary

We are seeking a highly skilled and motivated Customer Service Specialist to join our dynamic team. As a key player in our sales and customer service process, you will be responsible for providing top-notch service to our clients, promoting our brand, and contributing to the success of our company.

Key Responsibilities
  • Product Knowledge
    • Develop a deep understanding of our furniture products, including their features, benefits, and specifications.
    • Stay informed about product updates and changes.
  • Customer Service
    • Provide exceptional customer service to all clients, responding to inquiries, concerns, and issues promptly and professionally.
    • Assist customers in selecting furniture that meets their needs and preferences.
  • Administrative Tasks
    • Process sales transactions accurately and efficiently.
    • Keep accurate records of customer interactions, transactions, and inventory.
    • Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process.
  • Target Achievement
    • Set and achieve sales targets and goals.
    • Monitor individual and team performance against sales objectives.
    • Implement strategies to meet or exceed sales targets.
  • Essential Skills and Requirements
    • Zendesk CRM (bonus)
    • High-end/furniture industry experience