Cloud Service Delivery Expert

2 weeks ago

Singapore beBeeDelivery Full time $130,000 - $170,000
Cloud Service Delivery Manager Role

We are seeking a seasoned Cloud Service Delivery Manager to oversee the end-to-end delivery and management of cloud services, ensuring seamless alignment with service level agreements (SLAs), customer satisfaction, and operational efficiency.

This key role involves collaborating closely with cross-functional teams to drive high standards in service delivery and continuous improvement initiatives.

  • Service Delivery Management: Manage cloud services across AWS or Azure environments, guaranteeing alignment with SLAs and customer expectations. Oversee daily operations of cloud environments, including incident management, change control, and problem resolution.
  • Client Engagement: Serve as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
  • Cloud Operations and Monitoring: Implement and monitor dashboards and tools to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
  • Stakeholder and Client Relationship Building: Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Foster strong relationships with client stakeholders, acting as an advisor and advocate for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
  • Resource and Capacity Planning: Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance. Ensure resource adjustments are made in response to forecasted demand and workload trends.
  • Governance, Compliance, and Security: Ensure that cloud services comply with internal policies, standards, and external regulatory requirements. Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively.
  • Reporting and Documentation: Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

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