Cloud Service Delivery Expert

2 weeks ago

Singapore beBeeCloudServiceDelivery Full time $80,000 - $120,000

Cloud Service Delivery Manager Job Summary

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The primary objective of this role is to oversee the end-to-end delivery and management of cloud services, ensuring alignment with service level agreements (SLAs) and customer expectations. This involves managing daily operations, including incident management, change control, and problem resolution, across cloud environments such as AWS or Azure.

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  • Key Responsibilities:

  • • Service Delivery Management: Manage the delivery of cloud services, overseeing daily operations, and ensuring alignment with SLAs and customer expectations.

  • • Client Engagement: Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.

  • • Cloud Operations and Monitoring: Implement and monitor dashboards and tools to ensure real-time health and performance visibility of cloud environments, proactively identifying issues and working with the engineering team to resolve incidents and perform root cause analysis.

  • • Stakeholder and Client Engagement: Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics, building and maintaining strong relationships with client stakeholders, and coordinating with internal teams to ensure service adjustments meet evolving client requirements.

  • • Resource and Capacity Management: Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance, ensuring resource adjustments are made in response to forecasted demand and workload trends.

  • • Governance, Compliance, and Security: Ensure that cloud services comply with internal policies, standards, and external regulatory requirements, collaborating with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively.

  • • Reporting and Documentation: Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics, and maintain documentation related to cloud architecture, operational procedures, and incident records.

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Requirements and Qualifications

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To be successful in this role, you should possess excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders. Strong analytical and problem-solving skills are also essential, along with the ability to work effectively in a fast-paced environment and prioritize multiple tasks and deadlines.

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Additionally, experience in cloud service delivery, ITIL, and IT service management principles would be highly beneficial, as well as knowledge of cloud platforms such as AWS or Azure.

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Benefits

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This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and supportive work environment.

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How to Apply

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If you are a motivated and results-driven individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.

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