Expert Cloud Service Delivery Specialist

6 days ago

Singapore beBeeCloud Full time $90,000 - $120,000
Cloud Service Delivery Expert

As a seasoned Cloud Service Delivery Manager, you will oversee the end-to-end delivery and management of cloud services. Your primary focus is on ensuring high standards in service delivery, customer satisfaction, and operational efficiency across various teams including Cloud Operations, DevOps, and Cybersecurity.

Key Responsibilities:
  • Service Delivery Management - Manage the delivery of cloud services across AWS or Azure environments to align with SLAs and customer expectations. Oversee daily operations, including incident management, change control, and problem resolution.
  • Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
  • Cloud Operations and Monitoring - Implement and monitor dashboards and tools to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with engineering teams to resolve incidents and perform root cause analysis.
  • Stakeholder and Client Engagement - Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build strong relationships with client stakeholders and coordinate with internal teams to ensure service adjustments meet evolving client requirements.
  • Resource and Capacity Management - Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance. Ensure resource adjustments are made in response to forecasted demand and workload trends.
  • Governance, Compliance, and Security - Ensure that cloud services comply with internal policies, standards, and external regulatory requirements. Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively.
  • Reporting and Documentation - Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.
Required Skills:
  • International Business
  • Azure
  • Service Management
  • Root Cause Analysis
  • Retail Banking
  • Compliance
  • Project Management
  • Change Control
  • Cloud Services
  • Customer Satisfaction
  • ITIL
  • Regulatory Requirements
  • Strategic Partnerships
  • Delivery Management
  • Incident Management
  • Service Delivery
Benefits:

As a key member of our team, you will have the opportunity to develop your skills and expertise in cloud service delivery. You will work closely with cross-functional teams to drive business outcomes and deliver exceptional results.

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