Luxury Retail Manager

2 days ago

Singapore beBeeRetailer Full time

Lead Luxury Retailer

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This is an exciting opportunity to excel as a boutique manager in Singapore. As a key member of our team, you will lead the heart of our luxury retail operations, driving success and exceeding sales targets.

Job Description

We are seeking a dynamic and experienced luxury retailer to join our team in Singapore. In this role, you will be responsible for leading your team to achieve exceptional customer service and sales targets.

The ideal candidate will have a proven track record in luxury retail management, with strong leadership skills and the ability to motivate and manage a team.

  • Sales & Business Objectives:
    • Aim to exceed sales targets through strategic client relationships and strong leadership.
    • Analyze sales figures and CRM activities to develop short and long-term goals for the boutique.
    • Devise and execute strategies to generate sales, while overseeing in-store promotional displays and exclusive customer events.
    • Stay up-to-date with local luxury market trends, and monitor competitor activity.
    • Build strong relationships with local VIP and high-value clients.
  • Store Standards & Customer Care:
    • Lead by example with exceptional customer service, resolving issues diplomatically while upholding company policies.
    • Ensure the store adheres to the brand's visual merchandising guidelines and overall presentation standards.
    • Manage the store's upkeep, maintenance, and any necessary repairs or improvements to maintain a luxurious shopping environment.
  • Budget & Operations Management:
    • Manage store operations efficiently, minimizing costs while ensuring the smooth running of daily operations.
    • Oversee the budget for headcount, couriers, postage, alterations, and outsourced work, ensuring cost-effective solutions.
  • People Management:
    • Lead and motivate your team by being a role model and fostering a positive and results-driven culture.
    • Handle recruitment, onboarding, and in-store training to ensure staff have excellent product knowledge and are aligned with the brand's standards.
    • Manage performance issues with support from HR, conducting appraisals, and setting development objectives for team members.
    • Coordinate staff rosters, monitor absences, and ensure appropriate coverage at all times.
Requirements

To succeed in this role, you will need:

  • Proven experience: In luxury retail management, preferably within the luxury retail sector.
  • Leadership skills: With the ability to motivate and manage a team to achieve sales targets and exceptional customer service.
  • Analytical mindset: With experience in budget management, sales analysis, and staff development.
  • Market knowledge: With knowledge of luxury market trends and the ability to build relationships with VIP clients.
  • Communication skills: Excellent communication, organizational, and problem-solving skills.
Why Join Us?

This is an incredible opportunity to lead a prestigious luxury retailer in Singapore. You'll be part of a globally recognized brand, with the autonomy to drive success and inspire your team.

We offer a competitive salary, excellent benefits, and a chance to grow with a luxury leader.

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