After Sales Support Specialist

6 days ago

Singapore beBeeTechnical Full time $90,000 - $120,000

Job Title: Technical After Sales Support

This is a key role in the business, requiring strong technical knowledge and excellent interpersonal skills. The successful candidate will be responsible for providing technical support to customers across the APAC region.

The ideal candidate will possess a strong background in mechanical, electrical, hydraulic, and engine technology, as well as excellent communication and analytical skills. They will be able to work effectively in a team environment, balancing multiple tasks and meeting deadlines. A proactive and empathetic approach to understanding and solving customer concerns is essential.

Main Responsibilities:

  • Develop and implement strategies to promote and grow Toro products and programs across the region.
  • Maintain strong relationships with golf courses, distributors, and internal stakeholders.
  • Oversee the delivery of customized solutions, advanced training, and certification programs.
  • Facilitate the introduction and adoption of new technologies and innovation, including beta testing and feedback collection.
  • Coordinate with internal teams and distributors to ensure timely delivery of equipment, parts, and services.
  • Serve as the primary point of contact, addressing customer needs.
  • Conduct regular review meetings to ensure customer satisfaction and identify areas for improvement.
  • Collaborate with sales teams and distributors to identify potential sales and training improvements.
  • Work with the Product Support & Training Manager - APAC to develop and update training materials for programs and coordinate and oversee the delivery of Toro-led training sessions both on-site and remotely.
  • Actively drive and facilitate the resolution of product quality complaints to negate negative market perceptions and minimize sales disruption.

About You:

  • You will have a degree in a relevant field such as engineering or technology.
  • You will have experience in a similar role, preferably in a fast-paced and dynamic environment.
  • You will be able to demonstrate excellent problem-solving skills, with the ability to think critically and outside the box.
  • You will be highly organized, with strong time management and prioritization skills.
  • You will be able to communicate effectively at all levels, from senior management to junior staff.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. Our company values its employees and strives to provide a positive and supportive work environment.

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