Member Engagement Associate

2 days ago


Singapore AMERICAN CLUB, THE Full time
About the Role

We are seeking a highly skilled and enthusiastic Member Engagement Associate to join our team at the American Club, The. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our members.

Key Responsibilities
  • Front Office: Provide exceptional customer service to members and guests, responding to queries, concerns, and feedback in a timely and professional manner.
  • Concierge Desk: Welcome members and guests warmly, ensuring a high level of service language and delivering exceptional service standards.
  • Hostess: Perform hostess duties, greet incoming crowds, and ensure proper registration, maintaining a clean and tidy lobby area.
  • Thinkspace: Assist with meeting room bookings, arrange technical requirements, and provide technical assistance to members.
  • Library: Catalogue, book wrap, and shelve books, assist members with book loans, and generate daily and monthly reports.
Requirements
  • Minimum Secondary 4 education with GCE 'O' level credits in a minimum 3 subjects.
  • Work experience in customer service industry, e.g. hotel, clubs, retail, etc.
  • Good interpersonal skills and ability to interact confidently with people of all levels.
  • Ability to write and speak in English language.
  • Good in administration, Microsoft Office, and computers.
  • Ability to handle challenging customers.


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