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Member Engagement Associate

3 months ago

Singapore AMERICAN CLUB, THE Full time
Roles & Responsibilities

Front Office:

Call Center

  • Attend to all member queries, concerns, feedback and requests via phone and email.
  • Services includes issuance of introduction letters, bill inquiries, car registration, driver and helper application, event registration and dining reservations.
  • Generate reports as specified by the Member Services Operations Manager


Concierge Desk

  • Welcome members and guests warmly and ensure deliverance of service language (body and verbal language)
  • Attend to all member queries, concerns, feedback and requests via phone, emails, and face to face.
  • Execute all the opening and closing procedures, desk duties and side duties.
  • Services includes bill payment and inquiry, handling of cash float, selling of stamps, lost and found, member endorsement, car registrations, helper and driver applications, member advertisements, issuance of special passes, reservation and registration of events and dining, etc.
  • Coordinate emergencies and incidents calmly and perform the required tasks such as: PA announcement, printing of roll call report and calling of ambulance/police.
  • Function as part of the operations staff to provide counter and administrative coverage for the daily operation.

Hostess

  • Perform hostess duties and greet all incoming crowd, to manage guests and ensure proper registration.
  • Ensure that the lobby area is kept tidy and clean.
  • Must have thorough knowledge of all security and emergency procedures.

Thinkspace:

Business Centre:

  • Assist in meeting room bookings and arranging other requirements such as Food & Beverages and Audio/Video setup.
  • Prepare the meeting rooms and set-up according to the standard layout and Member’s request. Ensure that all the equipment and tools are sufficient and in good working condition.
  • Offer technical assistance to the Members in terms of projector presentation, logging in on computers, printing, encoding of cards, etc.
  • Ensure that the business center computers and other equipment are neatly arranged and in good working condition.
  • Assist Members with their inquiries over the desk and generate daily and monthly reports required by the outlet manager.

Library:

  • Duties include cataloguing, book wrapping and shelving of books.
  • Assist Members with their book loans and other matters.
  • Charging of overdue books and sending reminders. Generate daily and monthly reports.


Requirements:

  • Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects
  • Work experience in customer service industry, e.g. hotel, clubs, retail, etc.
  • Good interpersonal skills and ability to interact confidently with people of all levels.
  • Ability to write and speak in English language.
  • Good in administration, Microsoft Office, and computers
  • Ability to handle challenging customers

Tell employers what skills you have

Front Office
Microsoft Office
Technical Assistance
Interpersonal Skills
Arranging
Books
Administration
Cataloguing
Customer Service
Call Center