Associate customer engagement manager
6 days ago
Associate Customer Engagement Manager Apply Locations: Singapore - Risk Winsland House Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: R86498 About the Business Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. About the Team The Customer Engagement team acts as a center of excellence for the Lexis Nexis Risk Narrative product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. Risk Narrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance, and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of Risk Narrative. You will be responsible for the coordination and delivery of operational activity. This involves working cross-functionally with Sales, Product Management, Software Engineering, Professional Services, and Support. You will be responsible for: Delivering an outstanding customer experience for our customers to maximize their value and ROI from Risk Narrative. Managing a portfolio of customers and ensuring all strategic engagement services deliverables have been met. Being an expert in Risk Narrative’s product suite and bespoke customer use cases to provide valuable insight and guidance. Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers. Working collaboratively with customers to understand specific business needs and ensure the solutions configured in Risk Narrative deliver against their ongoing business objectives. Defining, building, and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management. Performing ad hoc configuration, optimization, training, and delivery projects. Collaborating with cross-functional teams to identify and represent customer needs and developing solutions. Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders. Qualifications: Have experience in a similar role (customer engagement/success/account management/Saa S platforms), managing technical projects. Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders. Have problem-solving and investigative skills with high attention to detail. Able to handle multiple streams of work simultaneously. Able to react well to rapidly changing requirements with a positive attitude. Able to meet deadlines and service level agreements while delivering an exceptional customer experience. Have technical, Saa S, or analytical background or experience, familiar working with APIs, SQL. Having experience working in the financial crime sector is preferred; however, not essential. Fluent/strong professional proficiency in Mandarin. At Lexis Nexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Please read our Candidate Privacy Policy. #J-18808-Ljbffr
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Associate customer engagement manager
6 days ago
Singapore LexisNexis Risk Solutions Full timeAssociate Customer Engagement Manager Associate Customer Engagement Manager Apply locations Singapore - Risk Winsland House time type Full time posted on Posted 3 Days Ago job requisition id R86498 About the Business Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of...
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Associate customer engagement manager
6 days ago
Singapore LexisNexis Risk Solutions Full timeAssociate Customer Engagement Manager Apply locations: Singapore - Risk Winsland House Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: R86498 About the Business Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping...
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Associate customer engagement manager
6 days ago
Singapore LexisNexis Risk Solutions Full timeLexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the...
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Associate customer engagement manager
6 days ago
Singapore This Is An IT Support Group Full timeAbout the Business Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult...
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Associate customer engagement manager
6 days ago
Singapore This Is An IT Support Group Full timeAbout the Business Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult...
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Customer Engagement Manager
2 weeks ago
Singapore MAC Full timeCustomer Engagement Manager for MAC CosmeticsWe are seeking a highly skilled Customer Engagement Manager to join our team at MAC Cosmetics in Singapore. This role will oversee the development and execution of customer engagement strategies across all channels to drive brand growth and customer loyalty.About the Role:Develop and Implement Customer Engagement...
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Senior Customer Engagement Manager
2 weeks ago
Singapore Marina Bay Sands Full timeJob OverviewWe are seeking a highly motivated and sales-driven individual to join our team as a Senior Customer Engagement Manager at Marina Bay Sands.SalaryThe estimated salary for this position is SGD 80,000 - 120,000 per annum, depending on experience.Key ResponsibilitiesAs a Senior Customer Engagement Manager, you will be responsible for promoting the...
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Manager, employee engagement
1 day ago
Singapore SATS Ltd. Full timeAbout us SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, food service chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people,...
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Senior Customer Engagement Manager
4 weeks ago
Singapore Marina Bay Sands Full timeJob ScopeCustomer Engagement and Relationship ManagementDrive customer awareness and preference for Marina Bay Sands Integrated Resort and affiliated propertiesProactively promote gaming products and services to target market segments, focusing on Premium playersDevelop and maintain strong professional relationships with Premium players to boost visitation...
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Customer Engagement Expert
4 weeks ago
Singapore Amazon Web Services Singapore Private Limited - D55 Full timeAbout the JobWe're seeking a highly skilled Customer Optimization Specialist to join our team at Amazon Web Services Singapore Private Limited - D55. As a key member of our team, you will play a pivotal role in driving financial success for AWS customers by creating and delivering executive-level content, serving as a subject matter expert in cost and...
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Singapore Tandemsearch Full timeJob Title:Finance & Risk – Top-Tier Consulting Firm – Associate / Engagement Manager Location:Singapore Employment Type:Full-TimeJob Overview The Finance and Risk Practice of a top-tier management consulting firm in Singapore is seeking Associates & Engagement Managers to support and contribute to their continued business growth. The firm’s F&R...
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Customer Engagement Specialist
2 weeks ago
Singapore People Profilers Full timeJob Description:We are seeking a motivated and detail-oriented individual to join our team as a Sales Admin at People Profilers. As a key member of our sales team, you will be responsible for managing walk-in customers and overseeing online stores on Shopee and Lazada.About the Role:You will create engaging videos and posts to keep the audience informed and...
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Engagement Manager
2 weeks ago
Singapore ENABLE PROFESSIONAL SERVICES (PTE.) LTD. Full timeRoles & ResponsibilitiesAbout Us:· CRN Magazine Fast50 Ranking 2017-2019· Asia Pacific & Japan ServiceNow Elite Partner of the Year 2020 - 2022· WFH & Office Flexible ArrangementWe are an Australian-born company with over 480 dedicated staff across Australia, India, Singapore, Hong Kong, and the Philippines. A multi-award-winning business, we’re proud...
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Regional Director of Customer Engagement
4 weeks ago
Singapore DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD. Full timeCustomer Engagement and Development LeaderAs a key member of our team at DHL Global Forwarding (Singapore) Pte. Ltd., we seek a skilled Customer Engagement and Development Leader to drive business growth and customer satisfaction.The successful candidate will be responsible for managing and developing customer engagement across assigned portfolios, as well...
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Customer Engagement Strategist
2 days ago
Singapore Wise Full timeAbout Wise">Wise is a financial technology company that enables people and businesses to make global payments without borders. We're passionate about making international money transfers easy, fast, and secure.">The Role">We're seeking an experienced Customer Engagement Strategist to lead our APAC CRM strategy and implementation. As a key member of our...
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Associate practice engagement manager
3 weeks ago
Singapore Infosys Limited Full timeJob details Country State / Region / Province Work Location Domain Global Markets Interest Group Skills Company Requisition ID 124759 BR About us: Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. We...
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Associate practice engagement manager
1 week ago
Singapore Infosys Limited Full timeJob details Country State / Region / Province Work Location Domain Global Markets Interest Group Skills Company Requisition ID 124759 BRAbout us: Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. We...
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Associate director, customer services
2 weeks ago
Singapore Oxford Nanopore Technologies Ltd. Full timeWe are looking for a highly motivated individual to join as Associate Director of Customer Services. The aim of the role will be to lead the customer services teams in Asia Pacific and deliver excellent customer service. This role would suit an individual looking for a challenging senior managerial position in an innovative environment, with the opportunity...
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Engagement and customer success intern
3 weeks ago
Singapore Merck Sharp & Dohme Corp. Full timeJob Description Job Summary: As an Engagement and Customer Success intern , you will collaborate closely with our IT divisional partners, business stakeholders, and development teams to unlock the potential and value of Hyperautomation and AI technologies. Your role will involve crafting and implementing engagement strategies, conducting product and market...
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Customer Support Associate
4 weeks ago
Singapore FCA CONSULTANTS PTE. LTD. Full timeJob SummaryAt FCA Consultants PTE. LTD., we are seeking a highly organized and detail-oriented Customer Support Associate to join our team. The successful candidate will be responsible for managing internal change requests, tracking and preparing referral programs, and providing excellent customer communication.Key ResponsibilitiesChange Request...
