Engagement Manager
3 weeks ago
The Government Digital Products team aims to spearhead the digital transformation of the Singapore government. Our team aspires to design and develop software applications that help government agencies better serve the needs of the people of Singapore.
We are looking for an outgoing individual who is able to cultivate relationships with different stakeholders, build a community, and drive adoption for the digital products we build to help government agencies.
Be part of a team that is driven, values excellence, and balances efficiency with effectiveness.
What to expect
- You will be expected to independently engage agencies to drive adoption and a successful use of our product. This would include e.g.:
- Understanding in-depth how to use / configure / work with our product
- Assisting in the development and execution of marketing/outreach campaigns to build awareness of our product
- Run workshops, events, webinars etc. to deepen understanding and desire for our products, and to identify potential leads / customers
- Acting on leads to understand customers needs and to advise them on how our product can address these needs, with an aim for conversion
- Planning for and helping to develop / maintain resources for agencies to learn how to use our software in a self-help fashion with an aim to scale sustainably
- Driving customer success, by providing advice to existing users on how they can best use the product (or new features) to meet their needs
- Collating user feedback (both prospective and current users) and working closely with the product team to shape its roadmap and go-to-market strategy
How to succeed:
- Minimum of 5 years experience in a business development role, account manager role, client engagement manager role, or related roles involving direct engagements with potential clients for software products or services.
- Confident in public speaking and ability to independently run workshops, clinics and webinars, and broad-based engagement activities
- Confident in engaging and cultivating relationships with clients to drive adoption and customer success
- Proficient in English (verbal & written); excellent communication and interpersonal skills
- Bias for action; willingness to learn quickly, adapt, and proactively solve problems
- Ability to thrive in an a high-pace and ambiguous / agile environment
- Experience in engagement management for public service products will be a plus
- Experience in customer relationship management (CRM) or case management systems (CMS) will be a plus
- Experience in digital marketing, events planning will be a plus
- Experience in copywriting and graphics design will be a plus
Tell employers what skills you have
Digital Transformation
Customer Relationship
Management Skills
Customer Relationship Management CRM
Interpersonal Skills
Relationship Management
Agile
Customer Success
Strategy
Public Speaking
Digital Marketing
Public Service
Copywriting
Graphics
Case Management
Business Development
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