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Associate customer engagement manager
2 months ago
Associate Customer Engagement Manager Apply locations: Singapore - Risk Winsland House Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: R86498 About the Business Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about Lexis Nexis Risk at the link below: risk.lexisnexis.com About the Team The Customer Engagement team acts as a center of excellence for the Lexis Nexis Risk Narrative product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. Risk Narrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of Risk Narrative. You will be responsible for the coordination and delivery of operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. You will be responsible for: Delivering an outstanding customer experience for our customers to maximize their value and ROI from Risk Narrative Managing a portfolio of customers and ensuring all strategic engagement services deliverables have been met Being an expert in Risk Narrative’s product suite and bespoke customer use cases to provide valuable insight and guidance Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers Working collaboratively with customers to understand specific business needs and ensure the solutions configured in Risk Narrative deliver against their ongoing business objectives Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management Performing ad hoc configuration, optimization, training and delivery projects Collaborating with cross-functional teams to identify and represent customer needs and developing solutions Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders. Qualifications: Have experience in a similar role (customer engagement/ success/ account management/Saa S platforms), managing technical projects Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders Have problem-solving and investigative skills with high attention to detail Able to handle multiple streams of work simultaneously Able to react well to rapidly changing requirements with a positive attitude Able to meet deadlines and service level agreements while delivering an exceptional customer experience Have technical, Saa S or analytical background or experience, familiar working with APIs, SQL Having experience working in the financial crime sector is preferred, however not essential Fluent / strong professional proficiency in Mandarin At Lexis Nexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy. #J-18808-Ljbffr
