Guest Service Representative
2 days ago
Job Summary
This role is part of the Box Office team within the Entertainment department at Marina Bay Sands. The team provides ticket sales services and operational support for various attractions and events.
Key Responsibilities
- Process ticket sales transactions efficiently and accurately using the computer-based ticketing system.
- Provide excellent customer service to guests, responding to inquiries and resolving issues in a timely manner.
- Perform daily opening, closing, and reconciliation of sales made through self-service ticketing kiosks.
- Train and guide ticketing casual staff to ensure seamless operations.
- Address incidents or escalate to the supervisor as needed.
Requirements
- At least one year of relevant experience in retail, ticketing, or events.
- Fluent English language skills; proficiency in other languages is an asset.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office applications.
- Pleasant attitude, cheerful demeanor, and ability to work in a fast-paced environment.
- Ability to work rotating shifts, including weekends and public holidays.
Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.
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