Customer Enablement Strategist
3 weeks ago
About the Role
The Databricks Customer Enablement team is dedicated to empowering Data and AI professionals in our customer organizations to leverage Databricks and drive business outcomes. We are seeking a highly skilled Customer Enablement Architect to join our team in Singapore, reporting to our APJ Regional Enablement Lead.
As a key member of our team, you will collaborate with Sales, Field Engineering, and Professional Services account teams to deliver customer onboarding and ongoing training needs. Your expertise will be instrumental in balancing free and paid training offerings, supporting training bookings and revenue growth in the region, and ensuring customer success with the right number of learners and credentials in customer accounts.
Your Impact
- Develop enablement strategies aligned with customer segment needs in collaboration with Go-To-Market teams.
- Work with global training teams to execute seamless training and development plans.
- Provide weekly, monthly, and quarterly reports to guide field teams on training bookings and revenue execution expectations.
- Advocate for regional teams on enablement content and credentials.
- Engage with Senior Leadership and Executives to ensure optimal learning outcomes for customers.
What We Look For
- 1+ years of experience in Big Data, AI, or Data Science.
- 5+ years of demonstrated experience in Training, Customer Success, or managing a book of business.
- Experience creating and leading programs, partnering with sales and technical teams to deliver customer outcomes.
- Tech savvy with a strong understanding of curriculum and certifications.
- Strong stakeholder management, executive presence, and interpersonal skills.
- Verbal and written fluency in English, with proficiency in Japanese and/or Korean.
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