Guest Experience Ambassador

1 week ago

Singapore beBeeGuestExperience Full time $3,500 - $5,500
Job Description

We are seeking a highly skilled and dedicated Guest Experience Associate to join our dynamic team. As a brand ambassador, you will be responsible for providing exceptional customer service to guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Greet guests and perform check-in and check-out duties
  • Create a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
  • Deliver high-quality customer service by listening to guests' requests and concerns and coordinating with internal teams to find appropriate solutions to fulfill the request or resolve the incident promptly
  • Manage reservations and email inquiries, monitor room inventory, and assign rooms when on shift
  • Communicate with the Revenue team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.

Required Skills and Qualifications:

  • A minimum of 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment
  • Independent with exceptional customer service and teamwork skills
  • Understand the importance of teamwork as well as individual contributing towards a common goal
  • Excellent interpersonal, written, and verbal communication skills
  • Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally
  • Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems

Benefits:

  • Rotating shifts
  • Opportunities for growth and development
  • Collaborative and dynamic work environment

Cluster Assignment and Rotation:

  • Cantonment Cluster: If assigned to this cluster, you will rotate between Cantonment, Novena, Kada and Chinatown

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