Watchmaker, Asia South

1 month ago


Singapur, Singapore Hermès Full time
Job Title: Watch Technician, Asia South

The Watch Technician, Asia South, is a key member of the Hermès Horloger team responsible for the technical aspects of watch repair and maintenance.

Key Responsibilities:
  • Diagnose and repair watches under repair or overhaul, adhering to watchmaking standards and lead times set by Hermès Horloger.
  • Perform battery changes, quick services, bracelet/strap changes, and other interventions as required.
  • Polish and buff watch exteriors, ensuring a high level of quality and attention to detail.
  • Conduct final checks on watches and clocks under repair or overhaul, meeting Hermès quality standards.
  • Manage stock watch maintenance, adhering to requirements defined in the Hermès Horloger Customer Service Charter.
  • Perform administrative tasks, including drawing up quotes, recording and tracking repairs via Hermès Care, and contributing to good components stock management.
  • Advise sales personnel and the Hermès Horloger sales team on technical issues and customer watch repairs and maintenance.
Requirements:
  • Advanced Watchmaking-Repair training or Wostep training.
  • At least 3 years' successful experience working as an After-Sales Watchmaker.
  • Solid experience in repair and maintenance of basic mechanical movements, such as ETA 2892, ETA 2000, and Sellita SW300.
  • Experience in repair and maintenance of mechanical movements with small complications, such as Chronograph (ETA 7750 or 2894), Moon phase, Extra-thin movement, Large Hour GMT, and Skeleton.
  • Able to handle a minimum number of operations per week, including quick services, overhauls, and other interventions.
  • Conscientious, flexible, and versatile, with meticulous and accurate work habits.
  • Good organisational skills, with the ability to meet set lead times.
  • Excellent analytical and deductive skills, with the ability to find solutions.
  • Self-reliant, but also enjoying teamwork.
  • Acutely aware of Customer Service, with complete customer satisfaction as the main objective.
  • Good oral and written English.
  • Good knowledge of standard IT tools, including MS Office.


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