Clinical Application Specialist, Sleep

1 month ago

Singapur, Singapore Philips Full time
Job Title: Clinical Application Specialist, Sleep

At Philips, we're committed to improving the health and well-being of billions of people worldwide. As a Clinical Application Specialist, Sleep, you'll play a critical role in driving clinical decision support for our sleep and respiratory care products and solutions.

Key Responsibilities:
  • Deliver clinical applications training to customers and distributors, ensuring they have the knowledge and skills needed to effectively use our products.
  • Provide clinical case support for patient treatments to physicians through our channel partners, helping to improve patient outcomes and satisfaction.
  • Implement and manage customer-specific account strategies to drive utilization of our devices and applications, resulting in increased customer satisfaction and loyalty.
  • Document and manage all relevant customer activities within our system, ensuring seamless communication and collaboration across teams.
  • Host customer site visits at reference sites, demonstrating our products and solutions in real-world settings.
  • Conduct system testing and training on-site as needed, ensuring our products meet the highest standards of quality and performance.
  • Troubleshoot product issues at customer sites, identifying and resolving any usability or technical issues.
  • Communicate customer feedback to the appropriate functions within the company, driving continuous improvement and innovation.
  • Support sales efforts by demonstrating our products to potential customers, helping to drive sales and revenue growth.
  • Represent Philips at trade shows and exhibitions, showcasing our products and solutions to a wider audience.
  • Install software upgrades and set up, install, and test our products as needed, ensuring seamless integration and functionality.
  • Enable connectivity through Care Orchestrator, establishing a robust and secure ecosystem for our customers.
  • Troubleshoot problems for customers, providing timely and effective support to ensure their success with our products.
Requirements:
  • Bachelor's degree in a related field, such as healthcare or a life science.
  • 5 years of clinical experience, with at least 3 years as a professional hospital nurse or sleep technologist (RPSGT) with sleep therapy experience in a sleep center.
  • Excellent communication, presentation, and pedagogical skills, with the ability to effectively engage with customers and sales teams.
  • A customer-first attitude, with a willingness to travel to client sites as needed.
Why Join Philips?

At Philips, we're passionate about creating a healthier society through innovative, customer-first health technology solutions. As a Clinical Application Specialist, Sleep, you'll have the opportunity to make a meaningful impact on the lives of our customers and patients. Join our team and be part of a global leader in health technology, committed to improving the health and well-being of billions of people worldwide.

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