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Hospitality Operations Manager

2 weeks ago

Singapore beBeeLeadership Full time $45,000 - $75,000

Job Description

We are seeking an experienced and charismatic Hospitality Operations Manager to lead our Concierge Department.

Responsibilities:

  • Develop and execute strategies to enhance guest satisfaction and loyalty, consistently delivering exceptional service standards.
  • Foster a positive work environment, encouraging open communication, teamwork, and employee development.
  • Manage the operational efficiency of the Concierge team, ensuring seamless guest experiences and prompt issue resolution.
  • Stay abreast of industry trends, identifying opportunities to innovate and improve services, products, and processes.
  • Maintain accurate records, utilizing data to inform business decisions and drive growth.
  • Cultivate strong relationships with external partners, vendors, and stakeholders to optimize benefits and minimize costs.

Requirements

To succeed as our Hospitality Operations Manager, you will need:

  • A minimum of 5 years' experience in a senior role within a hotel or hospitality environment.
  • Demonstrated expertise in leadership, customer service, and team management.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Excellent communication, interpersonal, and adaptability skills.
  • Familiarity with property management systems and guest profile tools.

Benefits

We offer a competitive salary package, including benefits and opportunities for professional growth and development.

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