Call Centre Contract Opportunity

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

Job Title: Call Centre SupervisorWe are seeking a highly motivated and experienced Call Centre Supervisor to join our team.Supervise a team of 20-40 agentsThe ideal candidate will have a strong background in call centre supervision, with at least 3-4 years of relevant experience. Min Diploma in any course is required.The successful candidate will be...

**Position: Call Centre Officer** **Working shift**: - 1st shift: Starts at 7am, ends at 4pm. - Last shift: Starts at 4pm ends at 1am. There’s also a 30mins interval of different starting time after 8am. (8.30, 9am, 9.30am so on..) - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services...

Contract Call Centre PositionThis is a contract position for an assistant working islandwide in Singapore, providing customer support services.About the Role:We are seeking a skilled and experienced individual to join our team as a call centre assistant.Responsibilities:Attend to incoming calls from customers and respond to their queries efficiently.Enter...

Job Title: Contract Call Centre AssociatesWe are seeking talented individuals to join our team as Contract Call Centre Associates, providing exceptional customer service to clients from reputable healthcare organizations.Please find below the key responsibilities of this role:Key Responsibilities:Communicate Effectively: Handle incoming and outgoing customer...

Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell opportunities during customer interaction - Consistently deliver excellent...

Experience :Min 1 Year in /Call Center Shift:Rotational Morning and Rotational Afternoon Location:Changi,Jurong(Location cannot be chosen) As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include: - Meeting KPIs without compromising service...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

**Below is the JD** - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell opportunities during customer interaction - Consistently...