Customer Feedback Manager

2 days ago

Singapore beBeeCustomerExperience Full time $3,500 - $5,000

We are seeking a Customer Experience Officer to support our organization in managing and responding to daily public feedback. This key member will be responsible for ensuring timely resolution in accordance with established service standards.

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Key Responsibilities:
  • Manage and respond to daily public feedback, ensuring timely resolution in accordance with established service standards
  • Support the implementation of service excellence initiatives and policies, including coordination and communication with relevant departments or units
  • Track, compile, and produce accurate and timely organisation-wide feedback statistics for analysis and reporting purposes, as required

Requirements:

  • Bachelor's Degree in any discipline
  • Relevant experience in handling omnichannel public feedback
  • Strong attention to detail, customer experience, quality management, interpersonal skills, customer care, time management, communication skills, customer satisfaction, statistics, service excellence, customer service experience, call center

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