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Platform Operations Expert

2 weeks ago

Singapore beBeeSupport Full time $4,000 - $8,000

IT Support Specialist Job Overview

As a key member of our team, the IT Support Specialist will play a pivotal role in ensuring the seamless operation of our client platforms. This involves providing timely and quality support to business users locally and regionally.

  • Installation and daily operations of client platforms must meet agreed service levels.
  • Perform and attend to service requests related to client platforms.
  • System and Network troubleshooting is a primary responsibility.
  • Respond promptly to incidents, investigate, and provide quality resolutions.
  • Timely status updates are provided to relevant parties.
  • Service level agreements are monitored, documented, and maintained; regular reporting occurs.
  • Client platform implementation, deployment, and upgrade projects involve active participation.
  • Documentation of procedures and configurations is maintained and updated regularly.

The ideal candidate will possess strong analytical skills, with expertise in Microsoft Office, SQL, Windows, and Networking. Excellent communication and teamwork skills are essential for this role.