Sales Operations Manager
1 month ago
Job Summary
We are seeking a highly skilled and experienced Sales Operations Manager to join our team at Marina Bay Sands. The successful candidate will be responsible for leading the Premium Mass Sales Team and providing exceptional customer service to our guests.
Key Responsibilities
- Develop and implement sales strategies to drive revenue growth and maximize opportunities.
- Provide timely updates and results to the sales team to ensure they are equipped to meet their targets.
- Act as the point of contact for the in-house and regional Premium Mass Sales Team, coordinating and assisting with all Premium Mass sales efforts.
- Track and report on Premium Mass segment KPIs to inform business decisions.
- Review and approve coding requests from the Premium Mass and Player Development teams.
- Collaborate with the SSIR, Direct Marketing, and Revenue teams on the Cash Check-In Program and Slot Rolling Program group codes, rate plans, weblink setup, tracking, and reporting.
- Work with the Revenue and Casino Reservation teams on Premium Mass Roadshow offer setup, tracking, and reporting.
- Provide sales team support with inquiries, customer-related issues, exceptions, account settlements, and other sales-related tasks.
- Supervise Marketing Executives in the coordination of extraordinary events and promotional activities, and compile data and feedback for these events.
- Prepare presentation slides for the Market Development team.
- Maintain and protect the Company's professional reputation and integrity.
- Assist with reports and other ad-hoc duties as necessary.
Requirements
- Degree in a related field preferred.
- 3-5 years of experience in Sales, Marketing, or a relevant role preferred.
- Competent in Outlook and Microsoft Office programs (Word, Excel, PowerPoint).
- Familiarity with the gaming industry preferred.
- Highly organized, able to meet deadlines, and manage multiple tasks concurrently with attention to detail.
- Strong interpersonal communication, presentation skills, excellent customer service, and problem-solving skills.
- Able to communicate effectively with both English and Mandarin-speaking guests.
- Will to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.
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