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Global Customer Partnership Leader

2 weeks ago

Singapore beBeeCustomer Full time
Job Description

We are seeking an experienced Customer Success Manager to lead the success of our Robinson Managed Solutions(RMS) program across multiple regions.

In this role, you will be the key driver of customer value, aligning cross-functional teams and executive stakeholders to deliver seamless implementation, operational excellence, and strategic growth.

You will own the global account strategy, champion customer advocacy, and lead continuous improvement initiatives. If you thrive in a fast-paced, global environment and are passionate about building trusted partnerships, we invite you to apply today.

Key Responsibilities:

  1. Lead the global launch and strategic management of the Robinson Managed Solutions(RMS) program, serving as the primary escalation point
  2. Collaborate with regional implementation teams across North America, APAC, and Europe to ensure successful solution delivery
  3. Ensure seamless transitions from implementation to operations across all global regions
  4. Build and maintain strategic relationships with customer stakeholders worldwide
  5. Align with client leadership to drive global supply chain initiatives focused on cost savings and performance improvement. Work with Robinson Managed Solutions(RMS) project managers globally to follow standardized project management process
  6. Monitor industry trends and customer business changes to identify new opportunities
  7. Work with internal and external leadership to Align Robinson Managed Solutions(RMS)'s technical and operational capabilities with evolving customer goals in each region
  8. Own global account financials, including P&L, revenue forecasting, and resource planning
  9. Champion enterprise capabilities and project-based delivery models to meet customer expectations
  10. Mentor and develop global Robinson Managed Solutions(RMS) team members, fostering a culture of collaboration and continuous improvement