Application Maintenance and Support Specialist
5 days ago
We are seeking a highly skilled Application Maintenance and Support Specialist to join our team at JURONG PORT PTE LTD. This role is responsible for ensuring the smooth operation of our applications, managing vendors, and providing top-notch support to our end-users.
About You
To be successful in this role, you will need to have a strong background in ITIL methodologies, with a minimum of 5 years of experience in application maintenance and support, and vendor management. You should also have a degree in computer science, computer engineering, or information technology. Additionally, you will need to possess excellent communication skills, analytical skills, and the ability to manage multiple tasks simultaneously.
Key Responsibilities
Your key responsibilities as an Application Maintenance and Support Specialist will include:
- Managing vendors and ensuring they meet contractual obligations;
- Providing top-notch support to end-users, including answering their enquiries, prioritizing issues, and resolving them in a timely manner;
- Ensuring that applications are maintained and supported without any disruption;
- Monitoring and tracking AMS contracts;
- Working closely with the Application Support Manager to execute support procedures and standardization;
- Managing and working with vendors or in-house teams to deliver change requests and enhancements;
- Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training;
Requirements
The following are the requirements for this role:
- Degree in computer science, computer engineering, or information technology;
- Good understanding of ITIL methodologies related to AMS such as incidents, problems, and change management;
- Minimum 5 years in application maintenance and support, and vendor management;
- Minimum 2 years of project management experience;
- Excellent communication skills;
- Strong analytical skills;
- Possess proactive and positive attitude;
- Ability to manage collaboration and work closely within multi-culture environment;
- Knowledge of middleware e.g. Weblogic, Tomcat, SpringBoot;
- Automation tools;
- Build tools: Maven, Jenkins;
- Databases: Oracle, MSSQL, SQL skills;
- SDLC methodology: Waterfall, Agile;
Benefits
We offer a competitive salary range of $80,000 - $120,000 per annum, depending on your level of experience. You will also receive comprehensive benefits, including medical insurance, retirement plans, and paid time off. In addition, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.
Estimated Salary
The estimated salary for this role is $100,000 per annum, based on industry standards and taking into account the level of experience required.
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