IT Support Specialist

1 day ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time
About RAPSYS TECHNOLOGIES PTE. LTD.
At RAPSYS TECHNOLOGIES PTE. LTD., we offer a competitive salary of SGD $80,000 to SGD $120,000 per annum for this role.

About the Role
We are seeking an IT Support Specialist to join our team in application maintenance. In this role, you will be responsible for providing first and second-level technical support to end-users of our applications, troubleshooting and resolving issues in a timely manner.

Key Responsibilities:
  • Incident Management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within defined SLAs.
  • Root Cause Analysis: Perform root cause analysis on application issues, identifying underlying causes and proposing solutions to prevent recurrence.
  • Release Management: Participate in the deployment of new application releases, ensuring they are properly tested and deployed in accordance with change management processes.
  • Maintenance: Collaborate with vendors to ensure applications are properly maintained and updated to meet changing business requirements.
  • Documentation: Create and maintain documentation related to applications, including standard operating procedures and troubleshooting guides.
  • Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure applications are properly integrated and secured.
  • Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.

Requirements:
  • Strong analytical and problem-solving skills.
  • Possess positive work attitude and self-motivation in a highly demanding environment.
  • Excellent communication skills.
  • Able to work collaboratively with diverse stakeholders.
  • Experience with application support tools and technologies.
  • Good understanding of software development and maintenance processes.
Your Skills and Experience
Please highlight your relevant skills and experience in the field of IT support and application maintenance.

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