Senior Client Services Specialist

1 day ago


Singapore WECHAIN FINTECH PTE. LTD. Full time
Job Title: Senior Institution Client Services Analyst

We are seeking a highly skilled and experienced Senior Institution Client Services Analyst to join our team at WECHAIN FINTECH PTE. LTD. This role will be responsible for providing exceptional customer service support to clients via live chats and email, as well as managing and following up on client enquiries and complaints.

Key Responsibilities:
  • Provide timely and effective customer service support to clients via live chats and email
  • Manage and follow up on client enquiries and complaints in a diligent and effective manner
  • Understand customer needs and provide constructive feedback to management
  • Continuously seek improvement to enhance team performance and work efficiency
Requirements:
  • Minimum 4 years experience in Customer Service, with at least 2 years experience in QA & Training
  • Bachelor's degree / diploma in Training & Development, or similar capacity
  • Prior CS experience with exposure to e-commerce or financial industry background is highly desirable
  • Strong communication and interpersonal skills, and ability to work independently
  • Excellent abilities in organization, coordination, and project management
  • Familiar with various Microsoft Office Suites, especially PPT
  • Hold strong work ethics and abide by the company's policies and procedures
Benefits:
  • Up to 20 days Annual Leave
  • Shift Allowance
  • Festive Gifts
  • Overtime Meal and Transport Benefits
  • Employee Growth Fund
  • Group Insurance
  • Regular Employee Bonding Events
  • Attractive Annual Variable Bonus AND Quarterly Performance Incentives
Culture:
  • We foster our core values through active listening, caring, and supporting continuous improvement for all our staff members
  • Experience the energetic working environment with multicultural staff members with varied skills and experiences

We are looking for a skilled and experienced professional who can provide exceptional customer service support to our clients. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding role, please apply today



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