Senior Client Services Specialist
1 day ago
We are seeking a highly skilled and experienced Senior Institution Client Services Analyst to join our team at WECHAIN FINTECH PTE. LTD. This role will be responsible for providing exceptional customer service support to clients via live chats and email, as well as managing and following up on client enquiries and complaints.
Key Responsibilities:- Provide timely and effective customer service support to clients via live chats and email
- Manage and follow up on client enquiries and complaints in a diligent and effective manner
- Understand customer needs and provide constructive feedback to management
- Continuously seek improvement to enhance team performance and work efficiency
- Minimum 4 years experience in Customer Service, with at least 2 years experience in QA & Training
- Bachelor's degree / diploma in Training & Development, or similar capacity
- Prior CS experience with exposure to e-commerce or financial industry background is highly desirable
- Strong communication and interpersonal skills, and ability to work independently
- Excellent abilities in organization, coordination, and project management
- Familiar with various Microsoft Office Suites, especially PPT
- Hold strong work ethics and abide by the company's policies and procedures
- Up to 20 days Annual Leave
- Shift Allowance
- Festive Gifts
- Overtime Meal and Transport Benefits
- Employee Growth Fund
- Group Insurance
- Regular Employee Bonding Events
- Attractive Annual Variable Bonus AND Quarterly Performance Incentives
- We foster our core values through active listening, caring, and supporting continuous improvement for all our staff members
- Experience the energetic working environment with multicultural staff members with varied skills and experiences
We are looking for a skilled and experienced professional who can provide exceptional customer service support to our clients. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding role, please apply today
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Operations Specialist
1 day ago
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Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeAbout the RoleThis is an exciting opportunity to join a global tier-1 banking firm as a Client Services Specialist. As a key member of the team, you will be responsible for managing a portfolio of Equity & Foreign Exchange Prime Brokerage (EQPB/FXPB) clients and providing exceptional client service support.Key ResponsibilitiesManage a portfolio of EQPB/FXPB...
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Client Services Specialist
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Client Services Specialist
1 day ago
Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full timeJob Title: Client Services SpecialistAt AMBITION GROUP SINGAPORE PTE. LTD., we are seeking a highly skilled Client Services Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional client service and support to our Equity and Foreign Exchange Prime Brokerage clients.Key Responsibilities:Manage a...
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Client Service Specialist
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Electrical Engineering Specialist
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Client Service Specialist
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Asset Servicing Specialist
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Senior Client Services Specialist
2 weeks ago
Singapore WECHAIN FINTECH PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled and experienced Client Services Specialist to join our team at WECHAIN FINTECH PTE. LTD. As a key member of our client-facing team, you will be responsible for providing exceptional customer service support to our clients via live chats and email.Key ResponsibilitiesDeliver efficient and effective customer service...
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Client Service Specialist
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Nurse Care Specialist
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Nurse Care Specialist
1 week ago
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Quality Assurance Specialist
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Client Service Delivery Specialist
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Client Onboarding Specialist
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Client Account Services Specialist
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