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Client Service Specialist
2 months ago
At Recruit Express Pte Ltd, we are seeking a highly skilled Client Service Specialist to join our team. As a key member of our organization, you will be responsible for developing and fostering strong relationships with key accounts, serving as the primary liaison between clients and internal departments, and taking ownership of key account new program implementations.
Key Responsibilities:- Develop and maintain strong relationships with key accounts to ensure exceptional customer service and satisfaction.
- Serve as the primary point of contact between clients and internal departments, resolving issues and addressing client concerns in a timely and professional manner.
- Take ownership of key account new program implementations, leading and monitoring progress to ensure successful outcomes.
- Manage and monitor stockholding, preparing stockholding and indent reports for monthly reviews.
- Support the development and implementation of monthly KPI metrics, performing root cause analysis to improve metrics and performance.
- Manage replenishment and inbound inventory in line with forecast or indent, commercial, and stockholding requirements.
- Review materials forecast and execute supply plans, analyzing key planning parameters to achieve a balance between inventory and forecast.
- Drive continuous improvement initiatives to meet inventory goals.
- Review slow-moving items and block inventories according to excess and obsolescence policy.
- Review work processes and initiate process improvement plans.
- Minimum Diploma holder in relevant qualifications.
Interested candidates should attach their resume to the attention of Angela Celeste Poh Li Ying at Recruit Express Pte Ltd.
Tell employers what skills you have:
- Ability to multitask
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Excel
- Process improvement
- Interpersonal skills
- Inventory
- Healthcare
- Asian markets
- Investigation
- Root cause analysis
- Corporate actions
- Answer calls
- Strategy
- Attention to detail
- Pressure
- Communication skills
- Excess
- Microsoft Word
- Customer service