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Guest Services Expert

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Singapore beBeeHospitality Full time $3,600 - $4,200
Senior Guest Service Assistant Job Description

About the Role:

We are seeking an exceptional Senior Guest Service professional to deliver outstanding customer experiences at a resort in Sentosa. In this key role, you will be responsible for providing prompt and courteous services to guests, responding efficiently and tactfully to their complaints and requests.

Key Responsibilities:

  • Collaborate closely with the Assistant Manager to provide seamless services to guests and respond promptly and professionally to guest inquiries and complaints.
  • Liaise effectively with Concierge, Reception and Front Office staff on guest arrivals and departures.
  • Establish strong relationships with house guests and long-staying guests, providing assistance when necessary.
  • Maintain regular contact with guests via courtesy calls.
  • Ensure accurate and timely maintenance of promotional materials for daily operations.
  • Provide efficient and courteous services in baggage handling, transportation, and general inquiries.

Requirements:

  • O-Level or equivalent qualification is preferred.
  • Willingness to work rotating shifts is essential.
  • Ability to travel to Sentosa as required is necessary.
  • A positive attitude, outgoing personality, and excellent communication skills are mandatory.
  • Experience in hospitality and knowledge of hotel operations will be advantageous.