
Guest Services Expert
4 days ago
Job Summary
A Senior Guest Service Executive plays a pivotal role in ensuring the exceptional service experience for our hotel guests. This highly skilled professional will be responsible for providing personalized attention, addressing guest concerns, and creating memorable experiences.
Key Responsibilities:- Collaborate with senior team members to ensure seamless delivery of courteous services to all hotel guests in a timely manner.
- Respond to guest complaints, requests, and inquiries with tact and professionalism.
- Develop an intimate understanding of guests' preferences to tailor services that exceed their expectations.
- Stay informed about hotel facilities, functions, and tourist-related information to provide expert recommendations.
- Maintain positive working relationships with all hotel personnel while upholding high standards of professionalism and courtesy.
- Relevant O Level qualifications or equivalent.
- Able to work rotating shifts, weekends, and public holidays.
- Positive attitude, outgoing personality, and excellent communication skills are essential.
- Applicants without prior experience are welcome to apply.
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