Client Service Representative, CLG

4 weeks ago


Singapore Northern Trust Full time
About Northern Trust:

Northern Trust is a globally recognized financial institution with a rich history dating back to 1889. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by upholding our core principles of service, expertise, and integrity.

Our team is dedicated to delivering exceptional client experiences, and we're seeking a skilled Client Service Representative to join our CLG team.

Key Responsibilities:
• Serve as the primary point of contact for investment management firms, providing day-to-day operational support for complex client accounts.
• Communicate effectively with clients, investment managers, and partners to resolve issues and recommend solutions.
• Monitor account status, assess the impact of transactions, and take proactive steps to resolve any discrepancies.
• Collaborate with internal and external teams to ensure seamless client service delivery.
• Stay up-to-date with market trends, products, and services to provide informed guidance to clients.
• Identify opportunities for process improvements and implement changes to enhance client satisfaction.
• Work closely with the team to achieve shared objectives and maintain a high level of client satisfaction.

Requirements:
• Strong analytical and communication skills, with the ability to work effectively in a fast-paced environment.
• Proficiency in Excel and other relevant systems, with a willingness to learn and adapt to new technologies.
• Experience in client servicing within the financial services industry, with a strong understanding of global custody and securities business.
• Ability to work independently and as part of a collaborative team, with a positive attitude and strong work ethic.
• Strong attention to detail, with a focus on delivering high-quality results and exceeding client expectations.

Working with Northern Trust:

We offer a dynamic and inclusive work environment, where financial strength and stability empower us to explore new ideas and push boundaries. Our team is passionate about delivering exceptional client experiences, and we're committed to helping our employees grow and develop their careers.

Join us in our mission to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions. We're excited to learn more about your interests and experience, and how you can contribute to our team's success.

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