Client Service Representative
3 weeks ago
Job Summary
As a Sales Assistant at Loro Piana, you will play a key role in driving sales growth and delivering exceptional customer service. Reporting to the Shop Manager, you will work closely with clients to build brand loyalty and maintain the highest standards of customer service.
Key Responsibilities
- Achieve sales targets through effective selling techniques, clienteling, and product knowledge.
- Demonstrate teamwork and contribute to the global team performance.
- Monitor individual sales targets in terms of daily and monthly sales.
Customer Relations and Following
- Make clients aware of the brand's quality and value.
- Welcome clients with a warm and personalized approach.
- Update client records, build relationships, and ensure the upkeep of the sales space and store image.
- Deliver exceptional customer service and go above and beyond to meet client needs.
Back Office Support
- Contribute to stock management and maintain a well-organized and visually appealing store environment.
- Ensure effective communication with colleagues and management to maintain seamless customer service.
Requirements
- At least 2 years of retail sales experience.
- Excellent clienteling skills and a service-oriented approach.
- Positive attitude, enthusiasm, and excellent communication and interpersonal skills.
- Mandarin speaker preferred.
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