Spare Parts Logistics Specialist

1 week ago


Singapore beBeeOperations Full time $90,000 - $120,000
Supply Chain Operations Associate Manager

This role is focused on overseeing the end-to-end operational management of spare parts and refurbishment operations. The Supply Chain Operations Associate Manager will work closely with various stakeholders to ensure timely availability and fulfillment of spares for both in-warranty and out-of-warranty cases.

Key responsibilities include:

  • Spares Fulfillment Coordination
    • Oversee daily fulfillment and dispatch of spare parts to repair centers, refurbishment partners, e-commerce platforms, and directly to owners.
    • Ensure availability of critical parts across markets to support target service levels.
    • Manage inbound and outbound flows in collaboration with planning, logistics, and 3PL providers.
    • Monitor fulfillment exceptions and act swiftly to resolve back orders or stock-outs.
  • Customer Service, Repair, and E-commerce Collaboration
    • Act as the supply chain interface for customer service, repair centers, and online spares sales.
    • Align on volumes, service patterns, and spare part requirements based on trends and actual case data.
    • Coordinate urgent interventions for escalated or high-priority cases.
    • Ensure clarity and responsiveness in communications with all service-facing functions.
  • Refurbishment Operations
    • Support spare parts readiness and flow for refurbishment activities where applicable.
    • Coordinate with refurbishment partners to ensure timely availability of repair parts and packaging.
    • Forecast parts used in refurb flows and monitor consumption versus plan.
    • Drive visibility and control in refurb-related stock movements.
  • Forecasting and Demand Review
    • Lead and chair the monthly Spares Demand Review Meeting, aligning planning, service, commercial, and operations teams.
    • Ensure forecasts are based on historical consumption, failure trends, and upcoming campaigns.
    • Track forecast accuracy and lead corrective actions to address major variances.
    • Recommend stock policy adjustments to balance availability, risk, and cost.
  • Service Level and Resolution Timelines
    • Ensure spare parts fulfillment enables issue resolution within two weeks for all owners.
    • Track key service KPIs including fulfillment cycle time, stock outs, and order fill rate.
    • Escalate service risks and coordinate structured recovery plans with relevant teams.
    • Identify and mitigate causes of recurring delays or demand surges.
  • Partner Management and Fulfillment Oversight
    • Collaborate with 3PL partners to ensure high picking accuracy, packing quality, and delivery performance.
    • Monitor and review outsourced fulfillment KPIs.
    • Escalate and resolve underperformance through structured routines.
    • Ensure all partners operate in line with agreed workflows and service standards.
  • Continuous Improvement
    • Drive enhancements in spare parts delivery speed, order accuracy, and exception handling.
    • Support digitalization and automation of spares forecasting and fulfillment processes.
    • Identify improvement opportunities in demand visibility, returns handling, and refurb flow efficiency.
    • Contribute to cross-market learning and the development of best practices.

About You

  • 3-5 years of experience in supply chain, after-sales fulfillment, or spare parts logistics.
  • Familiarity with e-commerce fulfillment, customer service collaboration, and planning cycles.
  • Experience coordinating with 3PLs and reverse logistics partners.
  • Ability to lead demand review forums and align diverse stakeholders around a shared forecast.
  • Analytical and hands-on, with strong ownership and service mindset.
  • Excellent communication skills and comfort in fast-paced operational environments.


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