Reservations Specialist cum Customer Service Representative

7 days ago

Singapore beBeeReservations Full time

We are seeking a highly motivated and detail-oriented Reservations Specialist cum Customer Service Representative to handle reservation requests while delivering exceptional service to clients. This role involves managing bookings, responding to inquiries, and resolving issues to ensure a seamless and positive customer experience.

Key responsibilities include:

  • Processing and managing reservations through phone, email, or online systems.
  • Maintaining accurate records of bookings, cancellations, and changes.
  • Monitoring availability and optimizing reservation schedules to maximize occupancy or capacity.
  • Coordinating with relevant departments to ensure smooth execution of services.

Additionally, the successful candidate will be responsible for:

  • Responding promptly to customer inquiries and providing professional support.
  • Handling complaints and resolving issues effectively and efficiently.
  • Guiding clients through services, offers, and matters pertaining company policy.
  • FOLLOWING UP WITH CUSTOMERS TO ENSURE SATISFACTION AND ENCOURAGE REPEAT BUSINESS.

The ideal candidate will possess:

  • ITE certification or equivalent qualification in a related field.
  • Experience in a reservations or customer service role, preferably in the aviation industry.
  • Excellent communication skills in English, with proficiency in reservation software and MS Office Suite.
  • Strong organizational skills, attention to detail, and ability to multitask and work under pressure in a fast-paced environment.

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and have a keen eye for detail. If you are a team player who is able to work independently and think critically, we encourage you to apply.

  • Reservation & Customer Service Executive

    6 days ago

    Singapore ANSYNC GLOBAL PTE. LTD. Full time

    **Job Title: Reservations Specialist cum Customer Service Executive** **Location**: Ansync Global HQ, 105 Airport Cargo Road, SATS Airfreight Terminal 2, Core C, #02-208 Singapore 819462 **Department**: Reservations / Customer Service **Reports To**: Customer Service Manager **Job Summary**: We are seeking a detail-oriented and customer-focused...

  • Reservations Customer Service Representative

    6 days ago

    Singapore beBeeCustomerServiceExpert Full time $60,000 - $80,000

    Customer Service ExpertiseThe main objective of this role is to provide exceptional customer service to ensure a high level of satisfaction among guests. This involves supporting the reservations team in meeting key performance indicators, including conversion rates and call quality assurance.Key Responsibilities:• Support the reservations team to ensure...

  • Reservations/ticketing Representative

    2 weeks ago

    Singapore PT. LION MENTARI Full time

    Roles & Responsibilities Job Posting for Reservation/Ticketing Representative Job Details: - Full-time permanent positions - Reservation/Ticketing Representative - Basic $1800 to $2,200 + benefits - Location: Airport **Responsibilities**: - Front-line customer service role at our airport counter. - Handles all enquiries. - Assist in Reservation and...

  • Customer Service Executive

    1 week ago

    Singapore ANSYNC GLOBAL PTE. LTD. Full time

    Customer Service Executive Location: 7500A Beach Road, #04-320 The Plaza Singapore Department : Reservations / Customer Service Reports To : Station Manager Job Summary: We are seeking a detail-oriented and customer-focused Reservations Specialist cum Customer Service Executive to handle reservation requests while delivering exceptional service to clients....

  • Reservations and Customer Service Coordinator

    3 days ago

    Singapore beBeeCustomerService Full time $50,000 - $70,000

    Central Reservations RepresentativeWe are seeking a motivated and organized individual to join our dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences. As a key member of our team, you will be responsible for handling reservations received via all channels in a timely and accurate manner according to standard operating...

  • Ticketing and Reservation Specialist

    5 days ago

    Singapore beBeeReservation Full time $60,000 - $80,000

    Job OverviewWe are seeking a Ticketing and Reservation Specialist to manage customer bookings, handle reservations, and provide exceptional service to passengers.The successful candidate will be responsible for overseeing the complete ticketing process, accurately handling reservations, confirmations, amendments, and cancellations for...

  • customers services cum account

    2 days ago

    Singapore ACTIVE HR MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Services cum Accountworking hours: 9am-6pm5 daysLocation:Changi Business ParkRepresentative Interpersonal communication skills to ensure positive interactions with customers Analytical and problem-solving skills to diagnose problems and recommend effective solutions Multitasking and organizational skills to work on multiple...

  • Customer Service Representative Sales

    12 hours ago

    Singapore ONE78 PERFORMANCE PTE. LTD. Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative cum Salesperson. This role is pivotal in providing excellent service to our customers while also driving sales and contributing to our business growth. **Responsibilities**: Handle customer inquiries and provide accurate information about...

  • Customer Service Executive

    2 weeks ago

    Singapore ANSYNC GLOBAL PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Service ExecutiveLocation: 7500A Beach Road, #04-320 The Plaza Singapore 199591Department: Reservations / Customer ServiceReports To: Station ManagerJob Summary:We are seeking a detail-oriented and customer-focused Reservations Specialist cum Customer Service Executive to handle reservation requests while delivering...

  • Customer Service Representative

    5 days ago

    Singapore beBeeCustomerService Full time $2,500 - $3,500

    Customer Service Representative Job DescriptionJob Summary: We are seeking a skilled Customer Service Representative to provide exceptional service to our hotel guests. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.Duties and Responsibilities:Deliver outstanding customer...