Reservation & Customer Service Executive

3 days ago

Singapore ANSYNC GLOBAL PTE. LTD. Full time

**Job Title: Reservations Specialist cum Customer Service Executive**

**Location**: Ansync Global HQ, 105 Airport Cargo Road, SATS Airfreight Terminal 2, Core C, #02-208 Singapore 819462

**Department**: Reservations / Customer Service

**Reports To**: Customer Service Manager

**Job Summary**:
We are seeking a detail-oriented and customer-focused **Reservations Specialist cum Customer Service Executive**to handle reservation requests while delivering exceptional service to clients. This role involves managing bookings, responding to inquiries, and resolving issues to ensure a seamless and positive customer experience.

**Key Responsibilities**:
**Reservations Management**:

- Maintain accurate records of bookings, cancellations, and changes.
- Monitor availability and optimize reservation schedules to maximize occupancy or capacity.
- Coordinate with relevant departments (e.g., front office, operations & Sales team) to ensure smooth execution of services.

**Customer Service**:

- Respond promptly to customer inquiries and provide professional support.
- Handle complaints and resolve issues effectively and efficiently.
- Guide clients through services, offers, and contractual matters.
- Follow up with customers to ensure satisfaction and encourage repeat business.

**Administrative & Reporting**:

- Maintain customer databases and update reservation records.
- Generate reports on reservations, trends, and customer feedback.
- Assist in preparing promotional materials and communicating offers to clients.

**Qualifications**:

- ITE Certification or equivalent or higher. Qualification in related field is preferred.
- Proven experience in a reservations or customer service role, preferably in the aviation industry.
- Excellent communication skills in English. Holding ability to speak and write in more languages is a plus.
- Proficient in reservation software and MS Office Suite.
- Strong organizational skills and attention to detail.
- Ability to multitask and work under pressure in a fast-paced environment.

Expected salary offer: Starting from SGD $2400/

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