Technical Service Manager

7 days ago


Singapore Avaloq Full time

Avaloq is an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks.

We are continuously expanding our global footprint with a team of highly skilled professionals who share our passion for innovation and excellence. Our research-driven approach enables us to stay at the forefront of technological advancements in the financial sector.

As a Technical Service Manager, you will play a key role in ensuring seamless implementation and execution of assigned ITIL processes. This involves acting as the single point of contact for customers, ensuring delivery of services according to Service Level Agreements (SLAs), and regular updates and reviews of SLAs.

You will be responsible for coordinating internal departments to resolve issues efficiently, reporting on service status to customers and the Avaloq Management Team, and supervising the implementation of Service Management processes. Additionally, you will contribute to increasing customer satisfaction through effective communication and collaboration.

To succeed in this role, you will require strong analytical and strategic thinking skills, excellent stakeholder management and communication skills, and the ability to grasp and document complex matters. A Bachelor's Degree in computer science or at least 10-12 years of practical experience in IT Service Management, ITIL Certification, and ACCP certification (if applicable) are essential qualifications.

In return for your expertise, we offer a competitive salary of $120,000 - $150,000 per annum, depending on experience and location, along with hybrid and flexible working arrangements that prioritize work-life balance. We also provide opportunities for professional growth and development within our organization.

Avaloq values diversity and inclusivity, and we welcome applications from talented individuals who share our commitment to fostering an equal opportunity environment and inclusive culture. Please note that we do not accept speculative CV submissions from recruitment agencies.



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