Assistant Manager
1 week ago
The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional user experience. In order to do this, the candidate will develop, strengthen and lead an effective technical service team, ensuring and maintaining high quality of standards.
Responsibilities
- Drives sustainable annual growth of service business.
- Supports field service engineers in resolving technical issues, workflow enhancement and career growth.
- Improves quality of service operations and delivery.
- Supervises service jobs, monitors service contract take-up rate, analyzes market trends and customer feedback to make strategic decisions.
- Enforces service team's faithful adherence to quality protocols, observance of local and international regulations.
Daily operations include:
- Builds positive team engagement to align with corporate objectives.
- Identifies and assigns team members for upskilling or other skill developments which are required in the jobs.
- Assists scheduling and job assignments to engineers, ensuring optimized deployment of resources according to each month's requirements.
- Highlights significant technical issues for the attention of the management.
- Motivates service team members to encourage customers to sign up for service contracts.
- Prepares and submits monthly reports for revenue, operations and technical matters to the management.
Requirements
- At least a bachelor's degree in engineering / chemistry / science.
- At least 2 years of experience in leadership/manager roles with direct subordinates. Familiar with performance appraisal and evaluation for promotion.
- Good hands-on attitude with track record in positive customer feedback.
- Good at managing team dynamics and operational challenges, able to resolve issues without escalation.
- Good verbal and written communication skills in situational reporting in English.
- Able to perform data analysis using Excel Pivot / Power BI to make strategic decisions.
- Possesses a logical thinking approach to analyze technical issues, be proactive and diligent in resolving challenges.
- Embraces (KAIZEN) philosophy with a strong desire to always improve work processes and decisive in execution.
We regret that only shortlisted candidates will be contacted.
Tell employers what skills you have
Management Skills
Field Service
Leadership
Troubleshooting
Data Analysis
Supervisory Skills
User Experience
Good Communication Skills
Customer Satisfaction
Kaizen
Business Development
Performance Appraisal
Power BI
People Management
Technical Support
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